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Diamond Visions: Creating Content Value from Existing Sources Gains Focus
   
    4 April 2005
SUMMARY:
 
 
A new research report from Shore Senior Analyst Patricia Joseph focuses on creating new content value from sources that were oftentimes right under a publisher's nose. With search engines, text mining tools and other technologies being rather unfussy about where they find content value to exploit, traditional publishers and other companies in search of healthier profits are learning to roll up their sleeves and use creative thinking to provide value to both existing clients and altogether new markets. Finding diamonds in the rough is about a lot more than just tweaking up existing sources with rich data. It's about looking at content sourcing with wide-open eyes and looking at the competitive landscape with a new sense of the opportunities and the competitive forces at play.

It's not easy being a publisher these days, in case you hadn't noticed.  The technology to make basic, good online content is as common as rain and there are more new sources of it than ever before. Markets soften, margins wilt and there's oftentimes little time or money available to invest in altogether new content product lines. What's a profit-minded publisher to do? According to Patricia Joseph's new research, "Diamonds in the Rough: Creating New Content Value through New Uses", the answer is found oftentimes not by looking in new places but by looking at familiar places in new ways. The "diamonds" to which Patricia refers are those gems of value that are oftentimes hiding in plain sight in existing databases, documents and services that are mostly in need of a good sifting and scrubbing to get the shiny side of them in plain sight to willing buyers. Publishers who have focused on "rich data" already know how to cull through existing databases and create new indices and databases for existing sources to dress them up for more effective use by their clients.  With most fixed costs for existing content products on a plateau, there's little choice.

But as Patricia points out in her research, finding those diamonds in the rough can go much further than simply tweaking up content around existing products for existing markets. Finding content value may mean looking at "functional" sources of content such as subscriber data in a whole new way to discover a new marketable body of content; it may mean looking at a feature that you've deployed for your customers and recognizing that it's actually marketable as a service for other publishers in different markets; it may mean looking at content inside or outside of your organization that people haven't really thought of as being marketable at all; it may mean using existing content products in new markets in which their value takes on a whole new meaning; or it may mean taking "best practices" internal capabilities and packaging them for public consumption. Patricia gives key insights on all of these options and more in her research, but the central point is this: today's successful publishers are thinking a lot more like prospectors looking for undiscovered treasures in trash heaps than jewelers putting the polish on heirloom baubles.

Feel free to check out the download page for this report to get some details as to the "whats" and "hows" of creating new content value, but for now a few quick thoughts as to the "therefores" of what major publishers and institutions must be thinking about to succeed in a landscape that favors folks going after new value in raw resources:

  • Fortune favors the unfussy. If you're sick of hearing about the virtues of search engines in creating content value, here's a suggestion: get used to it. It's not a matter of recognizing the particular search virtues of a Google, a Verity or text mining capabilities such as ClearForest or Connotate to understand that the publishing process that treats any content anywhere in any form as fair game for creating content value is more likely to come up with more unique content value.  "Good content is where you find it" is a key concept here at Shore; today's successful publishers oftentimes are those that look for the needs of markets with a broad mind and a wide net and who don't stop at traditional publishing boundaries to fulfill them. The clients usually don't care where the solutions came from, as long as they deliver on their promise. Traditional publishing and product management skills in publishing companies must give way to far more agnostic approaches to product development and product management to generate premium margins in today's content markets.
  • Hey, since when are they publishers? One of the key take-aways from Patricia's report is to recognize the full impact of organizations that learn how to package content value effectively as spinoff efforts from operations that have roots far away from traditional publishing markets. It's not just publishers that are searching for more oomph on the bottom line: manufacturers, technology companies and service companies of many kinds are all looking towards their publishing infrastructures and wondering how they can be leveraged to increase top line profits and not just bottom line production savings. With ubiquitous Web access and highly streamlined publishing capabilities many organizations never thought of before as publishers are transforming infrastructure overhead into entirely new lines of business. They may have a few things to learn about the traditional publishing world, but as long as they're going for the cream of the profits, most any profit-minded company or individual could crop up on your competitive radar scope.
  • Paper or plastic? Useful and attractive content packaging is at the heart of the publishing value proposition. Some business information providers involved in workflow integration products take a sophisticated look at content packaging for the most part. But even these leaders tend to fall short of the mark when it comes to looking at new content sources to feed into those technology frameworks and new ways of spinning it out from those frameworks profitably. Understanding workflow in detail is only the beginning of identifying opportunities for packaging content.  Looking at every context for every use of content as a marketing opportunity and thinking as cleverly as possible about the packaging options that may enhance content appeal in that context is a crucial aspect of the thinking process when approaching new opportunities for creating content value.

The great news in all of this is that the publishing industry is shifting towards a new generation of product leadership that is taking advantage of many "diamonds in the rough" as the cornerstone of new value propositions. The extent to which publishers and other companies must use creative thinking to identify them may have been turned up a few notches, but to those who are willing to roll up their sleeves and to dig around in familiar terrain the payoff can be as shiny as any gem of content.

- John Blossom

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