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Gentrification: ECNext Markets Premium Content in Search Engines to Upscale Audiences
   
    17 April 2006
SUMMARY:
 
 
While many business publishers and aggregators still disdain exposing their content in Web search engines this appears to be the year in which their arguments are beginning to crumble away. ECNext CEO Pamela Springer's new eBook on search engine marketing points to many of the key reasons. Amongst them are the need to recognize that for highly focused premium content SEM techniques are very cost-effective ways to draw audiences to content in the venues in which  they seek out first-try answers most often. Publishers may not like the "riff-raff" still found in many search engine results but when you're investing in a gentrified neighborhood it pays to service the trend-setters early on.

What can be written about search engine marketing (SEM) for content via Web search engine queries and contextual ads that hasn't been written already? Apparently a whole book's worth, based on what ECNext CEO Pam Springer has assembled in a new free eBook download (PDF) entitled "Search Engine Marketing for Publishers." Publishers have been aware of the need to optimize their content for search engines for several years, but for many magazines and news outlets used to marketing their publications from the flagstaff on down it's been a half-hearted effort at best.  For publishers of high-end premium content, though, search engine marketing has been a boon. SEM allows highly focused and oftentimes esoteric premium reports and reference books to find exactly the audiences that they're looking for in the native search engine results and contextual ads.

As Shore research shows that 85 percent of business information users in small and medium U.S. businesses see Google as a very good or excellent source of business information it's no surprise that premium publishers are succeeding with Web search engines as a key marketing channel to enterprise content buyers seeking very specific types of premium and ad-supported content. What may be surprising to some is just how well it works. ECNext's own Manta portal markets business research reports from just four sources - Datamonitor, D&B, Icon Group International and Snapdata - yet after just six months online Manta visits rank in Alexa statistics atop long-established premium business content portals such as Factiva, MarketResearch.com, IDC and Gartner. ECNext is far from alone in effective search engine placement of business information, of course. Online veteran Hoover's, a subsidiary of Dun & Bradstreet, places ad-supported and premium business profiles very effectively in Web search engines and ranks among the top 1,000 Alexa Web site destinations regularly. Other more narrowly-focused business and scientific publishers have also found great success with their own highly targeted SEM campaigns.

Though Web site visits aren't always equivalent to revenues there would seem to be a message that effective SEM for high-value content and healthy revenues go hand-in-hand in many instances. Search engine users see search results as "instant portals," aggregations of content that are as likely to meet very specific needs in their minds as any particular publisher's portal. Good portal design is still a very important factor once one arrives at destination content but the maxim "treat every page like a home page" argues strongly for both ad-supported and premium business publishers to invest for effective returns by getting each page of a portal into whatever context search-driven researchers are likely to find specific items of content. Here are a few thoughts regarding the implications of Pam's insights how high-value content needs to be marketed in a search-centric world:

  • Think like a CPG company. Consumer goods companies were early adapters of search engine marketing techniques, in part because they had a least-common-denominator audience available in the early days of search engine able to leverage their power across a developing audience base. For these companies effective SEM techniques in the "mass market" search engines are in some ways the equivalent of supermarket "slotting fees" paid to get consumer goods in front of the fleeting eyes of consumers. Supermarkets now eagerly highlight luxury goods such as organic produce and specialty foods, oftentimes in displays that have the look and feel of boutiques. Magazine publishers, note: specialty "stores" need to change with the times. The "where" of marketing is melting away in many contexts, with content providers having to adapt to audiences that are ready to find and consume content in whatever channel suits their limited attention span most effectively at any given moment. 
  • Invest in search engine gentrification. At the recent Buying and Selling eContent conference Northern Light CEO David Seuss noted pithily about premium content in Web search  engines that "if you're hanging out with low-account friends you're going to be thought of as being low-account." While there will always be "great neighborhoods" for premium content there is a gentrification effect with today's enormously powerful Web search engines. Audiences get excited by finding great nuggets in the middle of junk using increasingly discriminating search queries to filter out the undesirable elements.  As they do content quality snowballs as other publishers rush in to service a growing community - and get enormous returns with relatively small investments. "Gentrified" Web search engines may always lack the cachet of more high-stepping content outlets, but when high-end money is going there any way it pays to be on the earlier end of the market.
  • Play the game to win. Although many publishers are just beginning to warm up to the idea of taxonomies and rich data enhancements as ways to draw in audiences to their portals more still are just on the outskirts of dabbling with search engine marketing as a way to attract new audiences and to ensure loyalty with existing subscribers. Getting search engine marketing to work has to be as high a priority in one's online content marketing scheme as any other aspect of online content development - especially if one is publishing content with a relatively narrow focus that can take advantage of SEM techniques very cost-effectively. Thinking of Manta's quick rise in the Alexa stats it's important to accept that anyone can play this search engine game effectively - and overtake your market position overnight with attractive, well-targeted content that rises to the top of search engine results. Sharpen your elbows, ladies and gents, it's a tough game.

Pam's book may not be the last word on search engine marketing but it's an excellent state-of-the-art report at a moment when premium content providers are mulling over how best to confront the search engine phenomenon. This is a year in which many premium publishers already invested in open search engine marketing are reaping huge rewards - and setting the stage for enterprise and vertical search engines as new specialty venues for their online content. Once packaged effectively for search engine marketing great content is likely to be finding itself in any number of neighborhoods where it will be most welcome.

- John Blossom

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