Knowledge Management oftentimes is viewed as a budget-busting extravagance with few metrics to justify costly outlays of software and effort. Increasingly, though, KM finds a comfortable home amongst the miserly who are trying to extract the most from highly collaborative team efforts.
Computerworld Australia outlines how
Intec, a Houston-based firms that provides global petroleum exploration and production engineering services, squeezes every drop of productivity that it can from its project teams using KM resources. In short, if it wastes a moment of people's time, it's not done, and KM tools are helping Intec to reduce time that would be wasted trying to find needed informaiton or be up to date with the rest of a team. Now that KM is working in task-oriented settings with team-authored information and a wide variety of structured and unstructured content sources, real metrics are finally at hand.