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Wednesday, March 10, 2004
This year's AIIMexpo Conference and Exhibition featured the usual collection of hardware and software tools to help streamline business processes for records management and workflow-oriented professionals. Last year's Sarbanes-Oxley mania has given way to a recognition that "SOX in a box" solutions were rather shortsighted given the broadening array of regulatory requirements that organizations must respond to (Rich Buchheim, Senior Director of Product Management at Oracle, noted in one panel that his company needs to track and respond to no fewer than 19 regulatory requirements for content retention and management), and that implementing internal policies is at least as important as external requirements. What firms seem to be realizing is that there is a need to have just the right retention and management policies: too much can lead to issues with legal discovery processes finding more than's desired, to little to regulatory exposure. This more systematic approach flowed through most product presentations and discussions, and has pushed content management suppliers such as Vignette and Stellant ever further into the world of integrated business solutions. In addition to these suppliers, though, is an increasing presence of content organization tools traditionally associated with Knowledge Management efforts: Convera had a major display pushing their taxonomy development and management capabilities, TheBrain EKP showed how their content visualization capabilities could assist in the mapping of organizational content policies and Autonomy was at least talking about their new alliance with content capture experts Captiva to provide enhanced categorization of incoming documents and forms. As more organizations take on a hyper-efficient content capture, creation and management environment they are laying the groundwork for a revolution in publishing that will make more content repurposeable for the right audiences in the right venues than ever before. In this year's economy and regulatory environment it's the hyperefficiency that gets the nod, but as these systems take hold prepare yourself for a true revolution in institutional publishing capabilities.

By John Blossom - posted at 11:22 AM
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