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Monday, May 05, 2008
The announcement of Adhere Solution's partnership with MuseGlobal to launch the "All Access Connector," a federated content integration solution for the Google Search Appliance, is one of those situations where an event is both obvious and profound in its potential impact on the marketplace. As enterprises today face an explosion of internal and external content sources that they need to integrate to create insightful content services there is a huge gap that has arisen between what most content platforms can do to unify that information and what enterprises really need. This is particularly true in enterprise search, where many search services fail to provide access to all of the sources that a person typically needs to access.

Federated search solutions have been one route to address this problem, querying interfaces to multiple searchable sources and assembling the results "on the fly" to yield a combined search result. Instead of trying to shoehorn all of the needed information into a single database or search index federated search enables content to live wherever it has to and to come together when needed via multiple queries into integrated search results. Some do this better than others, and some have been at it for longer than others. MuseGlobal falls into both camps pretty handily, having been providing federated content solutions for more than a decade which has allowed them to hammer out an infrastructure that will pull together thousands of different types of content sources together via federated queries.

All well and good, but the question is, how do you make this sing in the eyes of enterprise users? MuseGlobal's support of Adhere Solutions, a company that includes Googlephile Steven Arnold's son Erik Arnold as a Director, points towards a very powerful possible answer to that question: the Google Search Appliance. While the GSA is a popular search tool in many major enterprises it's not been deemed the "go-to" search interface when it somes to getting all the right content from the right places all in one place in many instances. Federated content capabilities from MuseGlobal united with the GSA seem to fill that gap very handily. Capable of searching any number of search engines, internal and subscription databases and feeds as well as harvesting content via its own site crawlers, the MuseGlobal platform turns GSA into a clearing house for all of the content sources than an enterprise user might want - all delivered on the highly popular Google interface that provides access to Web content as well.

Combine this with both Google's programming interfaces for applications development and MuseGlobal's own extensive library of content integration tools and all of a sudden the GSA looks like a lot more beefy competitor for expanded use within the enterprise. And since the MuseGlobal library of source connectors includes many interfaces to subscription content services as well it's a platform that can put subscription database providers on a new footing with their users as well. All of a suddent the GSA looks less like a user-friendly also-ran and a lot more like a growing hub for enterprise and online content resources.

We hear lots of talk about workflow as the key solution that's going to enable value-add enterprise content services to build new revenues, but the ability to pull together a comprehensive set of sources that their customers' users really need to do the job is a slow and laborious process oftentimes for many subscription database providers to accomplish. At the same time enterprise portal providers are stymied oftentimes by users who refuse to use their solutions to any great degree because they're used to getting the answers they want from the search engines they rely upon as ther real "go-to" workflow solutions. The All Access Connector solution offered by Access Solutions and MuseGlobal offer both camps a lot to think about as they ponder how best to ensure that they are delivering the content that their users want in the applications that drive their productivity the most. The era of The New Aggregation's ability to deliver more content value from more content sources more rapidly than ever is upon us in full, indeed.

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By John Blossom - posted at 1:55 PM
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Comments: 
Hello John. Great post. I have seen very few people describe the role of the GSA as well as you just did (myself included).

We at Adhere firmly believe that it is time for people to standardize on the Google platform for search. Many do not realize how extensible the GSA is, and then move to other more expensive solutions. This dramatically increases their TCO (total cost of ownership) for enterprise search. Yet, studies how that these systems suffer from low usage and customer satisfaction.

Definitely time for a change in thinking.

Tx,

Erik
erik@adheresolutions.com
 
Erik,

Thanks and best of luck with your partnership with MuseGlobal. It's clear to me that enterprises are beginning to understand how important it is to have all of the right content aggregated in a way that people will actually USE it. So may portals are way too expensive and do way too little to accomplish this. I agree that GSA's extensibility as demonstrated through your joint venture is a great example how how you can get the right content to people far more effectively for far less than one might have imagined.
 
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