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Friday, February 26, 2010
I just sent off some responses for an email-based interview as background for an upcoming article on ebooks in a magazine. I thought that I would share them with you in the raw here to open a discussion on ebooks that we can continue on Buzz or via the comments section of this blog. What are your thoughts about how publishers should approach ebooks?

Questions and my responses:

—It seems like the specifications for e-readers vary widely from device to device, and this year’s offerings look just as varied. Are there particular capabilities or specifications that publishers are really looking for from e-readers right now? What would an e-reader “silver bullet” device need to be capable of?

Some publishers are beginning to consider new content and features for ebooks, such as video interviews with authors and "hooks" into Web content such as social media services. In some instances publishers are hoping that such value-add content may allow them to command higher prices for ebooks than the prices that have dominated for ebooks from major publishers since the introduction of ebooks on Amazon's Kindle platform. To this end a platform such as Apple's new iPad is attractive to publishers, as it offers a device that can work well as a general computer and as a display mechanism for rights-protected content. But there will be relatively few titles that will be targeted for such enriched content. So what is the "magic bullet" platform for ebooks? The one that's been out there for more than fifteen years, I would argue: the Web. Ebooks will do best when they can be linked into Web content effectively, not necessarily on the device on which we like reading book content the best. With dozens of new kinds of mobile devices being introduced every year, now, it would be counterproductive for book publishers to try to target only a handful of devices for commercial success. It's best for ebook publishers to enable their content to "play well" on as many devices as possible and to ensure that what a reader does on one device can lead to a valuable experience for the same person on other devices that they use. For example, if I have just finished reading a chapter in a book about the state of business and economics in China, that's a great opportunity for book publishers to be able to apply metadata and keywords relevant to that chapter to other services that I as a reader may use. Some of those may be integrated into the ebook reader directly, but I'd probably appreciate them in a private email or messaging service delivered on a platform where I can consume or purchase other forms of content easily. Publishers should think of the ebook itself as just one item in a systematic approach to engaging audiences interested in specific authors and topics. Some of that approach may be delivered best via a publisher or a bookseller on their own portal, but their metadata may lead to rich experiences on partner platforms as well, triggered by contextual advertising network technologies or other technologies.

—On a related topic, are there specific capabilities that consumers are now looking for?

One of the key items that consumers ask for consistently is the ability to call ebook content their own and to be able to manipulate it the way that they would other forms of electronic content. Being able to cut, paste, share and annotate book content is key to enhancing its value in the eyes of book-reading audiences. These types of features, though, are the ones that publishers are least likely to offer to consumers without some form of rights management technology controls. While publishers have a right to defend their copyrights effectively, they have to consider carefully how content reuse and sharing can enhance the value of their products. O'Reily Media, for example, is pushing to have DRM controls removed from ebook content that they distribute, so that it can be used more effectively in collaborative environments. Eliminating DRM can also accelerate the ability of ebook content to be used by its purchaser on any number of technology platforms. This will accelerate also the likelihood that someone will actually read a book that they've purchased. In doing so, that reader is more likely to follow up with more purchases of similar content or value-add content associated with that title.

When you think of it, a paper edition of a book has nothing more than the copyright symbol to protect the legal rights associated with its content. Why would publishers want to frustrate consumers who have already demonstrated via music download purchases that they need the ability to transport content that they've purchased to new types of devices easily without the frustration of dealing with incompatible DRM systems? Ebook services need to enforce copyright but also enable the value of ebooks in as many contexts as possible. DRM services as designed today make that relatively hard to do. What is really needed for ebooks is a built-in ecommerce service that enables both the purchase of ebooks on a person-to-person distribution basis and that enables other types of ecommerce for related content and experiences. For example, if someone forwarded me a link to an ebook for possible purchasing or sharing, I should be able to be presented information about attending upcoming book talks by the author near me automatically on an opt-in basis or related titles or videos that are available. In other words, we can use the offering of content sharing as a revenue-generating experience from many angles.

—Are there any particular e-reader devices coming out in the near future (or that came out recently) that really stick out to you as being potentially influential devices?

Apple's iPad is bound to be an influential ebook reading device, if but because it introduces color formatting to ebooks in a user-friendly design, but I think that the most influential ebook technology will not be any one specific device but the ePub ebook publishing standard. This standard is gaining wide acceptance as a common format for ebooks, although rights management services may differ from publisher to publisher for ebooks published using that standard. Cross-platform standards will help to make ebooks accessible on more devices more rapidly than any one "magic bullet" device can afford publishers. The Nook ebook reader released by Barnes and Noble features ebook content published in ePub format and has been a very popular unit so far. Other devices such as Plastic Logic's Que device are promising advanced touch-screen devices for displaying ebooks and other types of electronic documents, but they are very expensive compared to consumer devices. Probably the most important devices are mobile phones, which are the most plentiful media-displaying devices in the world today. If you can reach book-reading audiences on mobile phones, then you don't have a very effective ebook strategy.

—Are there any specific markets where ebooks have the potential to make a big impact, yet still remain more or less unexplored?

Ebooks open up the possibility of both new ecommerce models and the re-introduction of older commmercial models for books in new ways. For example, in the 19th century it was fairly common for books to appear bit by bit in periodicals. I think that it's worth considering how popular authors may prove to be a source of subscription revenues for book publishers via Web portals for periodicals sponsoring such bit-by-bit access to a book, or even via email or direct downloads onto mobile devices. Ebooks are also just beginning to touch on some of the potential for creating new opportunities in packaging content for educational markets.
—Is Apple’s agency model of ebook selling the new standard? Does Amazon have any hope of holding onto its retail/wholesale model, and maintaining control of the pricing of ebooks on its website?

I think that we will continue to see a mix of retail/wholesale and agency models for ebook distribution, but publishers have a lot to gain from the agency model if they choose their partners wisely. Amazon in a sense has an agency model built in to its model in the sense that it enables people to embed "kiosks" for selling books in Web pages. Whether its an agency model or a retail/wholesale model, the important thing for publishers to do is to make people aware of books in as many contexts as possible where people are likely to have interest in purchasing them. Helping Web site developers and individuals with their own social media presences to "dress up" Web pages with information about and from ebooks will get them in front of people at the times at which buyers are going to be most likely to have their attention.
—Related question: If the agency model were to become the new standard, what effect would this have on ebook pricing in general? Are ebooks going to become more expensive all around? And would higher prices benefit the industry in the long run, or potentially harm it?

Publishers are looking for better margins and retail prices from ebooks in general. While the agency model has been held up as a tool to enable better prices and margins, it's not clear that enabling publishers to set their own prices via the agency model is going to support prices and margins in the long run that much better than the retail/wholesale model. The agency model also opens the door to price competition between publishers, as they seek the right balance between unit sales and margins. So it's possible that what we'll see in the agency model is a handful of books at higher price points and a majority of books at lower price points. The main problem that book publishers face is not competition from Amazon or ever other book publishers but rather content that's been born on the Web - including ebooks that have been developed through online services. By managing information about what Web-native ebook content is most popular, this new breed of publisher may develop to become "good enough" alternatives to major publishers that many ebook consumers will be glad to consume their ebooks at price points that will be much lower - and, often enough, better integrated into online content. I think that higher prices via the agency model are fine for established book publishers in the short term, but if they don't use those improved margins to invest heavily in digital-first marketing strategies then they are going to squander the real opportunities to develop profitable ebook publishing strategies for the long run.
—It seems like the multiple competing mp3 marketplaces quickly collapsed into just two or three players as the digital music market matured. Are we going to see the same thing happen with ebooks?

Just as the commonly accepted MP3 file format flattened out the music player marketplace, so will the ePub format make it harder for devices to develop proprietary appeal based on file formats alone. In the long run that's a good thing for publishers, since it means that ebooks will be useful on billions of devices rather than millions. Book publishers need to be ready to accept that this is beneficial and to prepare revenue models that are designed to maximize the benefits of rapid and broad dissemination of ebooks, taking into the account the potential power of viral marketing. What could be better than to have someone chatting about a book that they loved at a social gathering and to enable people who hear their praise to experience that book in part immediately via a tap of two mobile phones, as used in the Bump mobile application? Book publishers need to trigger sales based on social interactions far more aggressively - search alone cannot help them to build online revenues effectively.

—E-Ink, color LCD, and other display techs like Pixel Qi: what are the pros and cons of the various display technologies? What seems like the most likely way forward for the e-reader industry?*

While eInk has definite advantages under specific circumstances, such as bright sunlight and limited battery recharging opportunities, the increasing life of mobile device batteries and increasing efficiencies of backlit touch mobile displays are making eInk increasingly a niche device play. The real problem with eInk and similar technologies is not the technologies themselves but the demographics of the audiences that they serve. eInk-like technologies are oriented towards people used to print materials. The younger generation of readers has grown up rarely using paper for reading in general, so being able to duplicate a paper-based reading experience, be it in book, magazine or newspaper format, is far less important to them. Paper-analogous technologies tend to be more important to publishing executives stocked with employees who have skillsets most readily adapted to print-formatted materials. Touch-sensitive displays are particularly appealing to publishing executives for similar reasons, but these technologies will benefit Web-native materials as much as they will traditional media materials, so there's no strong reason to believe that they can develop unique market advantages through touch interfaces either.

—How do you feel about hybrid devices like the enTourage eDGe and iPad, which position themselves as being somewhere between an e-reader and a netbook? Are one-purpose e-readers like the Kindle becoming a thing of the past, or is there still potential there?

I think that there's still definitely a place for limited-function ebook readers. Books are a very personal experience for a reader. Book readers tend to use books as an opportunity to spend one-on-one "quality time" with a particular author, tuning out other stimuli to concentrate on what is usually a very carefully prepared manuscript. With that said, though, people find themselves shifting from a book-reading frame of mind to their online frame of mind fairly rapidly and fluidly. For these situations, having an ebook on a multi-function platform can be very beneficial to publishers, as it may allow them to take those moments of transition to put their book content into more contexts at a time when a reader is most motivated to do so. Publishers have been drawn to simple ebook readers initially because they feel that this replicates their existing relationship with readers more effectively - and they do, by and large. But in limiting their vision of their relationship with readers to their existing models, in part to prevent duplication or sharing of book content, they have shut out books from the billions of people who interact with content and with one another every day on the Web. Standalone ebook readers will continue to have appeal, but these devices must enable readers to interact with the Web through other Web-enabled devices more effectively. For example, though I may not want to do social media sharing of a passage from an e-book via a Kindle or a Nook ebook reader directly, I should be able to build a queue of excerpted passages that I can then manipulate via a mobile phone application to share with others.

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By John Blossom - posted at 4:37 PM
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Wednesday, September 26, 2007
It seems kind of silly beyond a certain point to call Amazon's launching of an MP3 store news, but with about 2 million audio tracks available for 99 cents or less and reduced-price album downloads it's at least significant that major content vendors are beginning to offer what consumers have been creating themselves for years. The delay in both music publishers and content distributors accepting that cross-platform, DRM-free music distribution via the common MP3 file format was already the de facto standard of the music industry from a consumer's perspective has to be one of the most monumental strategic blunders in publishing history. After years of struggling against MP3s with lawsuits, DRM schemes and other ineffective techniques to persuade the marketplace otherwise it took Apple's proprietary lock on music distribution via its own DRM scheme to awaken at least some music publishers to the need to let consumers be customers and not just licensees.

The real enemy of the music industry is not music copying but consumer attention. With social media, games, mobile devices and online video capturing more of the music industry market's attention span it no longer pays to limit the ability of consumers to move their basic content to where it's valued the most. MP3s enable music and other audio to move quickly and efficiently into to social contexts that are most likely to create consumer enthusiasm for a product quickly when it first gains attention and popularity and enables "long tail" content to get the exposure that it needs to allow consumers to get enthusiasm that will lead to purchases. Amazon's recommendation system is ideal for such purchasers, enabling content that would otherwise be obscure to become immediately relevant to a browser turned on to an artist that they had not known previously. From that point on out it's up to music producers to become more intelligent about how they merchandise the talents and following of an artist to maximize revenues, but singles sales are a great starting point.

With Microsoft and others investigating audio watermarking capabilities it won't be too long before the ability to distribute audio content without DRM and with appropriate audit trails for copyright abuse becomes the industry standard across the board - a factor which should enable music companies to begin to take full advantage of the Web's radio-like ability to broadcast enthusiasm for artists effectively. As to whether the leaders in music publishing will remain the ususal suspects remains to be seen, but by adopting MP3s as a default distribution medium for radio-quality audio they stand a chance on reinventing themselves in time for the next generation of music lovers.

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By John Blossom - posted at 8:35 AM
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Wednesday, September 05, 2007
Sometimes it seems as if Apple can't win when it comes to playing the media game. After having been roundly criticized by some for having too much control over pricing via its iPod-compatible DRM content packaging and moving towards a more open model for content access Apple let the NBC television network take a walk when it wanted both higher pricing and tighter DRM controls. Ars Technica reports that NBC has opted to go instead with Amazon's Unbox video ecommerce service to package its content for online, home entertainment and mobile distribution.
This will allow NBC to sell entire season series of their television shows at hefty prices - about 30 percent off of a per-episode purchase - and in doing to retain some sense of traditional syndication revenues as they move to online distribtion of video content.

It's the syndication picture more than anything else that's at issue in this move, with NBC doubtless having concern that an easily pierced DRM scheme would enable audiences to download episodes that would enable them to bypass both cable networks and affiliates to build their own libraries of shows. The fact that Amazon Unbox also enables access to their video content via TiVos also underscores NBC's desire to solve syndication revenues once and for all.

But in opting for the Unbox approach NBC has doomed their ability to reach growing mobile audiences with the latest and most appealing devices available. Unbox is locked into Microsoft's largely orphaned "Plays for Sure" DRM technology, which supports a dwindling pool of mostly also-ran mobile devices. Given Unbox's ability to support only two licensable devices per purchaser the chaotic environment for delivery platforms is not likely to enable audiences to ensure a smooth transition for their libraries from one platform to another - or to be able to switch to whatever device the rest of the family is not using at the moment to catch their favorite reruns.

As with other types of premium content Amazon is very happy to work with content producers who have long-established business models that they don't want to let go of in the rush for online profits. Video is a good target for these types of services as the delivery mechanism enables on-demand fulfillment with few in-between hassles with one of the most popular and well-managed online ecommerce services. And although Plays for Sure wound up being a good idea that few content and technology producers decided to support at least Amazon has a somewhat open mind to making cross-platform content access a reality. As Microsoft moves to a new generation of its DRM capabilities it could be that this deal is as much about moving to Microsoft as it is about moving to Unbox.

But while Amazon benefits by appealing to established content marketers and becoming a potential cross-platform haven for content producers the timidity of publishers and producers to move to new models will likely hamper Amazon's efforts to become a leader in new premium business models in the long run. The status quo on syndication revenues seems to be just fine for most traditional video content producers just now as they try to adjust to a rapidly shifting revenue mix, but hiding out in the Unbox is likely to create about as many problems as if they had tried to move to the platforms that consumers desire most. Other video producers more willing to work with those platforms will be likely to open up broader audiences for content syndication over time and have more access to market demand on the platforms that consumers want most.

At the end of the day this deal is a battle of the brands, with traditional content syndicators having a hard time adapting their brands to platform providers eager to create their own locks over premium content distribution. What's missing from this mix is a willingness from content producers to make some compromises that will enable them to adapt truly platform-agnostic content packaging that will allow them to meet today's revenue goals as well as tomorrow's as consumers shift rapidly from one type of technology to another. If content producers don't manage this well the value of their content in syndication is bound to diminish rapidly. For now consider NBC's move a noisy vote for here-and-now revenues - with the future of syndication left to other executives after the current batch has parachuted elsewhere.

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By John Blossom - posted at 2:30 PM
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Thursday, August 23, 2007
These are not the salad days for many Digital Rights Management providers, with major music producers such as Universal eschewing proprietary copy protection in an effort to blunt efforts by Apple and others to control music distribution and pricing. But just because you are enabling open copying doesn't mean that you have to give up on copyright. PC World covers a new digital watermarking technology from Activated Content that enables music producers to track copying of music via standard audio file formats. The technology in Activated's watermarking algorithms is very powerful, but because it does not prevent access to the music itself there's very little motivation for the average music consumer to crack the code. This is very much along the lines of what we've been encouraging for some time, analogous in some ways to what Attributor is doing with hypertext-based digital content.

The key to success in digital content distribution in an era that values the context that content finds itself in as much as the content itself is to not use access control as a mechanism for copyright enforcement. For those such as movie producers who have not yet come up with effective contextual monetization models DRM will be with us for quite some time, though, as evidenced by the prevalence of Blu-ray format DVD discs driving HD video sales. When your focus is more on an uninterrupted performance with a high-level technology component DRM may still be able to carry the freight. But as contextual advertising makes its way into video distribution as well (pre-rolls as in move theatres today) we may begin to see some loosening of DRM for video also, especially as it will find itself competing more with increasingly ad-driven game content for audience attention. All content producers concerned about copyright in an era that increasingly values user-initiated content distribution need to consider how watermarking technologies may be able to help further revenue streams beyond their traditional models.

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By John Blossom - posted at 12:01 PM
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Wednesday, May 09, 2007
When paidContent.org noted last December that the Weed file sharing rights management software had been licensed by Microsoft we were pretty excited about the potential for the future of this ground-breaking approach to making money from viral premium content distribution. The future may yet be bright for the IP that Weed licensed to Microsoft but it's rather dim for Weed itself. In a recent visit to the Weedshare.com site Weed's parent Shared Media Licensing , Inc. notes that it has suspended operations of Weed for the indefinite future. The FAQ page notes that the latest version of Microsoft's Windows Media Player no longer supports the Weed rights management capabilities. Hmm, so much for coopetition. Perhaps the Weed system makes its way into a more robust DRM for Microsoft's Zune platform, but with Apple pushing to eliminate DRM altogether for music distribution the future doesn't look bright for users sharing in the profits of premium music distribution.

Yet at the same time services such as TheNewsRoom are pushing forward with sharing ad revenues for virally distributed video, audio and text content from premium sources. It's interesting that major news and entertainment media companies are waking up to the potential for viral revenues even as Microsoft and the music companies fumble with the concept. Perhaps the idea of sharing revenues with audiences is just one more wrinkle in licensing that they're not ready to deal with - and yet it's the way in which independent content creators are most likely to be rewarded quickly and effectively from viral content distribution. Seeing Weed fall into the weeds is kind of a saddening and sobering lesson but I still believe that there is great potential for viral distribution of premium content - and for the users distributing it to benefit from helping that content to find its most valuable contexts.

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By John Blossom - posted at 3:25 PM
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Tuesday, March 20, 2007
MIT Libraries reports on their cancellation of access to the Society of Automotive Engineers’ web-based database of technical papers, based on the SAE's insistence on using digital rights management controls on their content. MIT will instead be provided with an electronic index of documents that may be used to access print, CD-ROM or microfiche copies of papers. Professor Wai Cheng, SAE fellow and Professor of Mechanical Engineering at MIT, was amongst the figures pushing for the cancellation, intending to bring up the topic to the SAE's Publication Board.

This does not bode well for scholarly publishers who may be planning to use DRM controls as a way of managing electronic access. As generally implemented DRM controls make it difficult, if not impossible, to use premium content for collaboration, a key factor for research and engineering. Being able to manage content reuse is a key factor for scholarly publishers but it's doubtful that DRM will be able to satisfy many of their core audiences. Instead to insisting on reinforcing a print model that is increasingly incompatible with the productivity requirements of scientific and academic audiences scholarly publishers need to focus on how best to facilitate knowledge transfer. DRM does nothing to help facilitate knowledge transfer whatsoever. Hopefully the SAE and other societies and associations can work with their memberships to come up with more productive models for licensing content.

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By John Blossom - posted at 9:42 PM
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