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Thursday, May 07, 2009
The landscape of Europe is dotted with the ruins of hundreds of castles and city walls dating from the Medieval era of feudal rule, when local kings, dukes and other land-owners defended their claims to farms and forests through their ability to repel invaders from behind their castles' walls. Castle defenses worked reasonably well for several centuries, but eventually the use of castles as power bases became obsolete. Was it improved war technology that made castles charming antiquities? To some degree, perhaps, but the larger force that made castles irrelevant was the rise of a new way to store and protect wealth: banking. Once the rise of wealthy merchants made the marketplaces of towns and cities the real battlefields for proving out power, castles protecting farmlands became far less important for securing power than having an economic system that could enable efficient trade. Yet those old castles still stand, and, darn, they do look rather nifty even today.

Fast-forward to 2009, as Amazon introduces its Kindle DX, the latest iteration of their wireless ebook reader that offers a larger screen with eInk technology. Just as those kings and dukes were thrilled to build ever-larger battlements against their enemies, publishers are flocking to the Kindle as the wonder machine of choice, now with a screen size that lends itself to larger materials such as magazines and newspaper articles. With a USD489 price tag, the Kindle DX is hardly an economy model digital device; in fact, many new netbooks with similar screen sizes go for hundreds less and offer color displays with Web and PC functionality. But as the copy from the Amazon catalog page reminds us, this new Kindle is slim, "Just over 1/3 of an inch, as thin as most magazines." Why even compare a Kindle to a netbook when it offers such obvious advantages and comforts to print readers? And if the price is a little to steep for some people, a few of them may be able to rejoice (a little): some major newspapers such as The Washington Post, The New York Times and The Boston Globeare offering a discount off of a USD400-plus annual subscription to their papers via the new Kindle - if you live beyond the delivery range of their paper editions. This new-fangled technology does allow some miraculous breakthroughs, doesn't it?

It's not as if the Kindle does not have its own unique virtues - or its own promising revenue streams. Sales of smaller Kindle units have been brisk, and the affluent older people buying them online are also fueling skyrocketing ebook sales. Silicon Alley Insider notes that Amazon CEO Jeff Bezos brought a stunning statistic to light during the Kindle DX intro show: when Kindle-formatted books are available on Amazon, about 35 percent of those books' sales are now through Kindle editions. There was no breakout as to how many buy a print edition as well, but the chart behind Bezos at the intro showed this percentage hockey-sticking from only 14 percent in February of this year. Based on my own experience with getting my Content Nation book into a Kindle edition, much of this growth is actually publisher-driven: titles are being pushed into Kindle format as quickly as Amazon can handle the conversions and postings. In a year in which print book sales are sluggish, the reduced price of Kindle-edition books offers publishers a discount-bin pricing strategy with zero inventory or print-on-demand cost exposure.

In other words, in a year in which the slowly-moving denizens of print are trying to salvage some semblance of sensible quarterly earnings, the ability to charge a premium for access to content on electronic platforms - or any platform, for that matter - has to be a strong plus. Yet in doing so many of these publishers continue to invest minimally in developing a more competitive stance in the more competitive markets of online publishing that are able to reach younger and broader audiences far more effectively than Kindles. Kindle is attractive to newspapers and magazines as a platform that can be used to appeal to older and more affluent audiences who are the targets of their advertisers, a fact that fuels hopes that a larger Kindle will enable them to sell display ads at good rates for this elite group. Yet where will tomorrow's older and more affluent audiences be congregating? Kindle, we hardly knew ye.

Kindle is an important content delivery platform that has enabled the book industry to begin its slow transition to the online era and that has offered a shelter for premium content sales in the face of an online content industry that largely baffles most publishers. Yet for the most part it is a transitional proprietary platform, much as Prodigy, Compuserve and America Online were proprietary transitional services for premium online content prior to the emergence of the Web as a dominant content delivery network. Publishers are welcome to continue to build short-term profits on Kindle as part of their transition away from the printed versions of their content, but the rush to Kindle at this very late stage in the online game is ultimately yet another indication that many publishers are ill-prepared to compete in the Web world of highly distributed content production and aggregation.

If there were a commitment by publishers to use some significant portion of their revenues from Kindle sales to invest in making a more effective transition to Web revenues, then perhaps there would be reason to think that Kindle will represent an effective transitional strategy. But with a soft economy making profits in publishing more elusive, it's more likely to turn into a strategy that yet again kicks key decisions about Web strategies down the road. In the meantime billions of people around the world are going to be equipped with very affordable netbooks over the next few years - many of them being about as slim as a magazine, no doubt.

My book royalty checks say "Thank you" to Kindle for the time being, but underinvestment in advanced Web strategies is making publishing via traditionally print-oriented publishers an increasingly unattractive option for authors trying to reach both mass audiences and affluent audiences. The skyscrapers that house major media companies will stand for many years, no doubt, just as Europe's feudal castles still stand today. But unless those companies start to gear themselves for the reality of a market-driven content economy, instead of a property-driven content economy, we may see those glass buildings as tourist attractions displaying the hubris of a bygone era sooner than one may imagine.
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By John Blossom - posted at 12:46 AM
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Thursday, March 05, 2009

Image representing Amazon Kindle as depicted i...

The New York Times, The Wall Street Journal's Walt Mossberger and other prominent lights are weighing in on the launch of an application on Apple's iPhone that enables reading e-books compatible with Amazon's Kindle mobile device, with many analysts cooing about this as a huge event. There's no doubt that Kindle e-books have everthing to gain from leapfrogging out of a pond of half a million Kindle devices into a lake of thirteen million-plus iPhone owners (just in time for "Content Nation," which is now available on Kindle). Better yet, since the Kindle application does not tie down Amazon to any exclusive marketing deal with Apple, the doorway is open for Amazon to march onto Nokias, Blackberries and phones equipped with Google's Andriod application. As people owning Kindle-compatible book titles move from one mobile device to another, the Kindle Store on the Web will make it possible for them to use their e-book on any equipped device, "closing" their book on one gizmo and being able to "open" it on another one at the same spot. Think of it as an iTunes for books that's not tied down to any particular player. Not much to complain about here at first glance: it's the creation of the first true mass market platform for electronic books from major publishers. Kudos to Amazon and to the publishers that are playing with them to advance Kindle sales.

But let's look past the first glance and get to what this really means for book publishing. The good news is that Kindle books can now reach the relatively affluent and educated audience that has enough money to buy iPhones - many of whom may have the money for both an iPhone and a Kindle reader but not necessarily the desire to lug around two book-reading gizmos all of the time. Now e-books get to take a major step towards the "nearly everywhere" profile that Web content has on both Internet and mobile-based devices. The bad news, though, is that the book industry, already beholden to Amazon almost as much as music companies are beholden to iTunes for electronic sales, appears to be repeating the mistakes that are likely to prevent their revenues from growing quickly enough to sustain their business models. Put simply, book publishers have turned over the keys to their electronic printing presses to Jeff Bezos and said, "Knock yourself out, you know what to do more than we do." E-books will progress only as quickly as it suits Amazon - and on only those platforms that suit them.

A benevolent monopoly of this kind for electronic book distribution might be beneficial for publishers if it had global reach, but those 13 million iPhones represent only about half of the greater New York City metropolitan market. A good chunk, to be sure, but a far step away from, say, the 1.6 billion people using the Web or the billions of mobile phone users around the world. And even within that universe of 13 million iPhone users, a fair amount of those people fall into the category of folks who Steve Jobs believed would never really read much of anything. In the meantime the audience for books continues to get grayer and grayer. To put it another way, I don't see all that many people in book stores toting around iPhones. The Kindle packaging for iPhone solves a key licensing and distribution problem for book publishers that's likely to improve their profits in the short term, but it does not come even close to building marketable exposure for books on a scale that is likely to draw attention away from other forms of electronic content.

This brings us back to those music publishing companies which had such high hopes for the DRM-enabled iPhone agreements that they signed only a few years ago. This "magic bullet" seemed great at the time - and it certainly has been great for Apple's profits. But it did little to slow the rapid erosion of profits from music sales at most of the major music publishers. Put simply, the insistence on having packaging that seemed to protect their existing business models only delayed the point at which music publishers had to face that their models were going to miss the lion's share of revenues that could be generated online from music. What they saw in the Web was the world's largest music store. What they should have seen was the world's largest theatre and radio station rolled into one.

Book publishers in general don't suffer from the electronic piracy problems that plagued the music industry, so no doubt it seemed like a logical step to move into rights-protected distribution that enabled book publishers to manage industry metrics in much the same way that they have managed metics on print book sales. But in focusing on protecting their existing business model, like the music industry the book industry is largely delaying the more troubling question of how they can make the most money possible from the global audience of billions who engage the Web and mobile devices daily.

Kindle book packaging is useful for traditional reading, but how, for example, can it facilitate even the most basic collaborative use of books? Basic uses of books such as discusions via book clubs, classroom discussion, fair-use excerpting, note-sharing and other value-add services are nowhere near the surface of the stack of potential Kindle developments. Beyond replicating basic uses of print books there is little if any thought given as to how multimedia can be integrated into Kindle books effectively. For example, the online version of the "Content Nation" book has about a dozen video clips embedded in the text. Even still photos of most of these clips did not make their way into the print edition because of traditional print publishing standards. Yet these same clips would be great to have in an electronic, Web-enabled version of the book.

While it's possible that an aggressive roll-out of Kindle readers on most major mobile devices could help to stave off some of the worst problems that are looming for book publishers, the truth is that they are years behind in developing the real opportunities for books in electronic format. Book publishers are facing the same revenue gaps that confront music, newspaper and magazine publishers that waited far too long to build robust online revenue models that could sustain them as their traditional revenue sources moved into legacy status. In the meantime the Google e-books initiative that builds on their book-scanning initiative promises to put millions of book titles on electronic devices that are no longer controlled by book publishers. In other words, Kindle may just turn out to be the "eight track tape" solution for books - a technology that seemed to be extremely popular at first with the public for listening to tape-recorded music but that turned out to be a dead end for early adapters when more flexible and higher-quality technologies came along.

Every time publishers resist the fundamental dynamics of the Web, they usually come to regret it. Traditional book publishers still have an opportunity to redefine their future independent of the Kindle, but it's more likely that the explosion of alternative online book publishing services will begin to overtake Kindle-based books over the next few years as sources of content that are more flexible, more shareable and more attuned to the needs of new generations of readers to whom the term "cracking the books" is largely a metaphor. Traditional books and book publishers will live on, and Kindle will help them to live on for many years to come. But in the meantime a new book industry is being defined that will be the true future of books - with or without Kindles.
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By John Blossom - posted at 10:31 PM
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