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Thursday, December 10, 2009
While Mark Logic is far from the only game in town for cross-platform publishing technologies, its recent Digital Publishing Summit at the Plaza Hotel in New York City was a huge down payment on establishing itself as a thought leader that could merge the best of East Coast and West Coast thinking in enterprise and media content markets. As one would expect with a vendor-sponsored conference, the day was filled with "friendlies" who use and support Mark Logic and its XML-based databases, APIs and content delivery services. But it if you had to pick friends, CEO Dave Kellogg and staff picked some friends who had excellent examples of how cross-platform and cross-source publishing is "the new normal" that is helping to drive value in the publishing industry. The trick is, though, is that this new normal is filled with some ironies that the content industry is still struggling to absorb.

With a packed ballroom listening on (nothing like "free" as the price of admission for networking in this economy), Dave Kellogg opened with a lively video, followed by Outsell's David Worlock pointing out that user-oriented networked services, not pre-conceived publications, are the key to this "revolution" in publishing services. Yet at the same time his slides showed a pyramid of value-add content services from simple published documents to "workbenches" that seemed to be quite standard in its pre-conceived product flow. Databases are indeed key components in today's publishing environment, but as exemplified by Mark Logic's technologies, the database is now - that is, whatever a user needs it to be in the moment. Both enterprise and media oriented publishers are discovering that publishing cultures centered around traditional databases, be they for traditional editorial content, business data or multimedia, are not agile enough to respond to the demands of their markets.

Richard Maggiotto, Founder, President & CEO of Zinio, highlighted similar ironies that print publishers face in confronting mobile markets. Zinio is moving beyond simple "page-flipping" technology for magazines on PCs and mobile devices to enable video-like animations of content, including ads, to draw magazine publishers into more appealing online presentations in their software. One demo that Richard flashed on the screen was for a $30,000 watch, paid for by a manufacturer that refused to produce Web ads. A beautiful ad, but the question becomes: how can you build a market based on a tiny sliver of people who are using iPhones but preferring magazine-like layouts of content? Building beautiful and engaging content is a plus for any audience, but no arbitrary container in today's online world is going to fence an audience in to your message for very long.

I had to take a phone call at this point, so I missed a good portion of a presentation by Chris Tse, Director of Information at BusinessWeek, who focused on their "BX" social media initiatives. Ironically, when I came back, Tse was explaining how social media content was harder to monetize than traditional editorial content, although he acknowledged that it would probably grow in its revenue impact over time. So even when you have good design, interactivity, repurposed content and social interaction, there's no guarantee that you'll have the systems in place to match revenue opportunities to your content - or have a sales force that knows how to sell it.

Kent Anderson, Executive Director for Product Development at The New England Journal of Medicine, a leading Sci-Tech journals publisher, showed off a popular "diagnose the disease" quiz
that they had ported over from their Web site to the iPhone, and, through Mark Logic's infrastructure, easily retooled for Google's Android and other mobile platforms. The growth of the app's use on iPhone was quite extraordinary, paralleling the growth of overall iPhone use. But when Kent was quizzed about the impact on overall subscription revenues in the Q&A, he expressed some optimism for future, non-free applications in mobile markets but didn't offer any indication of how the app helps to boost core journal subscription revenues. Certainly highly functional mobile apps can help to build a publisher's brand value through higher engagement, but there needs to be a clear conversion strategy devised to ensure that the engagement actually converts that brand value into revenues efficiently. Repurposing content in and of itself doesn't ensure those conversions, though it can help to define a much larger addressable marketplace.

Shannon Holman, Director of Content Management for McGraw-Hill Higher Education and Lee Fife, VP of Publishing Solutions for Flatirons Solutions, put on an excellent demo of McGraw-Hill's Create online custom textbook creation application. Their development of Create was based on the assumption that they needed to empower their customers to design and customize their custom textbooks online, instead of relying on institutional sales forces. The Create application does an excellent job of fulfilling this mission, enabling its users to choose specific sections of books, insert personal course materials and papers and produce both PDFs and bound, custom-printed textbooks on demand with remarkable ease. This interactivity that allows clients to package content the way that they really need it packaged was probably the closest example of "the new normal" during the day's presentations. But even here, the very success of the Create application leaves McGraw-Hill's institutional salespeople scratching their heads somewhat. Better that in the long run, though, then becoming a captive of sales methods that may be out of date.

The final featured speaker of the day was Gordon Crovitz, former Publisher of The Wall Street Journal and a founder of Journalism Online, which is preparing to launch in 2010 an online content ecommerce service that will enable people to have one single sign-on for accessing premium content sources across the Web and mobile platforms. Crovitz outlined at a high level the range of use and pricing models that the Journalism Online platform will support, such as single-article micropayments, multi-article/time-based payments, bulk multi-publication subscriptions and print/online bundled subscriptions.

Interestingly, both the questions that came up from the audience afterwards and some discussion in the panel discussion following Crovitz' panel indicated that there was still a fair amount of resistance from some people in publishing to this concept - and not necessarily for the reasons that you might think. Some people were concerned about Journalism Online being a publisher-centric model, solving their own particular pricing problems but not necessarily solving problems for audiences. This is a reasonable point, one that highlights how publishers are to some degree still on a fishing expedition for successful online revenue models for premium online content that no technology alone can answer. Yet Crovitz emphasizes that premium's opportunities lie where people already believe in your content brand. In other words, premium plays well when you have a relationship with an audience that's already valued above the norm. You may, as Crovitz suggests, convert only a fraction of them, but if the relationship will support it, then demand it where the value suggests that it's worth it to them.

So what is "the new normal" in the era of repurposeable content? To put it succinctly, it's having content that's always ready to attain its highest value in audience-defined moments. Be it through search engines, self-published and self-packaged content, real-time collaboration or easily repurposed and relicensed data and editorial content, the companies that can chase those moments most effectively wins. Sometimes this means being able to aggregate content from any number of sources more rapidly and effectively than anyone else, based on your insights into audience demands. But often it means letting your content flow to where your audiences want to consume it and to be ready to know how to make money with it once it gets there. A multi-platform strategy for repurposed content is not simply slamming the same product into different packages.

Multi-platform publishing also requires the recognition that it's not about platforms at all - it's recognizing that your audience has to be the center of your publishing at all times - and to recognize that each platform and application may draw out a different audience persona from the same person. It's not enough to ask "What does your customer do ten minutes before and after they use your content." It's also necessary to ask your audiences, "who are you" in each platform environment. Your hardcore diagnostician may be all business on a PC, but be out for kicks or socialization on their iPhone - or vice versa. These types of variations only enhance the need for good content multipurposing infrastructure, even though that infrastructure will not guarantee that you'll be offering the content that they want most.

Mark Logic's Digital Publishing Summit probably raised more questions for publishers than it answered, but that's probably not a bad thing in a market in which publishers have very few clear-cut options for succeeding in content markets. It also left outside the doors of the ballroom the uncomfortable fact that many platforms are in use today that enable people to aggregate content on their own with minimal assistance from traditional publishers. You can have the best aggregation and monetization strategy in the world, but if your audiences are creating and aggregating more content than you can, then it's going to be an uphill battle for most any publisher. But within those constraints, Mark Logic is showing the way to a "new normal" for publishers in which matching any content to any audience demand is creating a much more flexible, responsive and audience-centric publishing industry.


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By John Blossom - posted at 5:06 PM
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Thursday, May 28, 2009
I've had the privilege to have moderated many great SIIA panels over the years, but the 24 June Brown Bag Lunch mid-day event at the McGraw Hill building in New York City (online video available) certainly ranks among the most important topics that I've had the opportunity to moderate with some excellent panelists who will stimulate your thinking on how best to monetize content on today's hot distribution platforms. Please register soon, the last Brown Bag Lunch event was a sellout both in-person and online. If you have suggestions for questions that the panel should address, please add them as comments to this post. A panel summary and a list of our truly distinguished panelists follows. See you there!

Google, Kindle, iPhone: How to Leverage Hot Content Delivery Platforms for Profits

Today's publishers are finding both great opportunities and great challenges in using leading-edge technology platforms to deliver revenues for their premium content sources. iPhones, Kindle e-book readers and Google Books and search services are being adopted by both consumers and enterprises to access premium content at a pace that challenges publishers to come up with effective pricing and marketing strategies. Key questions that arise include:

• What are going to be the most successful business models on these platforms for news and information, books and magazines - and what are the up-and-coming platforms that will challenge publishers to keep those business models working?
• In locking down deals and settlements for content distribution on these platforms, who are the winners and losers?
• How does the availability of premium content on these platforms change how publishers manage the value of their brands?
• What will be the emerging role of the open Web in an environment that is seeing more proprietary content distribution technologies emerging?

A panel of leaders from the worlds of media, enterprise and academic publishing and intellectual property management will explore how news, books and other intellectual property from publishers can best take advantage of emerging technologies to generate revenues from premium content in mobile and online markets and on the open Web - and how these platforms are likely to affect how content creators view the role of publishers in delivering them value for their efforts.

Panelists:
Alisa Bowen, Senior Vice President, Head of Consumer Publishing, Thomson Reuters
Gordon Crovitz, Co-Founder, Journalism Online
Chris Kenneally, Director of Author Relations, Copyright Clearance Center
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By John Blossom - posted at 9:57 AM
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Monday, May 04, 2009
When Gordon Crovitz left Dow Jones several months ago, I knew that his experiences in helping to build the most successful premium online news brand would be likely to result in good things somewhere. Gordon’s insights into the value of traditional journalism and his online savvy are an unusual combination in the world of today’s content industry. So it was with some interest that I have been learning about Journalism Online, a new initiative captained by Crovitz, content industry veteran Steven Brill and former cable industry CEO Leo Hindery. In a detailed press release – more of a mini-business plan, actually – the Journalism Online (JOI) team has outlined a multi-pronged strategy to enable traditional journalism to reap new revenue streams from online sources.

As many of the elements of the JOI plan are in sync with what Shore has been advocating for many years to promote the health of premium content sales (I briefed Crovitz on the concepts of The New Aggregation about five years ago), I would be contradicting myself to say that his team’s plan doesn’t hold water. In fact, much of what Journalism Online advocates is sorely needed in the news industry and will be likely to offer professional journalists a chance to benefit from more sensible online business models in tune with how content is actually distributed and consumed online. However, there are some troubling aspects in both the details and the broad brush of this plan that should be considered carefully by publishers as they weigh its merits.

The first concept in the Journalism Online plan is really a no-brainer and long, long overdue. JOI would set up an online system that would enable anyone to sign up once for access to premium news content across the Web. Payment models via this system would vary, and would include subscriptions for individual premium publications, pay-per-view access and royalty-driven payments in a cross-source subscription model. This would enable any publisher participating in Journalism Online to share in common payment and billing infrastructure that would make a wide variety of premium business models possible. While JOI does not target mobile and television markets explicitly, clearly this is a system whose basic cross-source payment model based on open Web access can be easily extended to other content delivery networks.

So far, so good, most especially on the cross-source royalty model. In essence the Web is a broadcast medium that enables people to tune into multiple streams very easily, so tuning premium content delivery into a payment model more like radio’s royalty payment system for music producers is a strong plus. When specific content becomes very popular online, the spike in views of that content can result in direct revenues to its producers. In theory this helps to resolve the ongoing dilemma of having to expose content to search engines that’s monetized with ads that just don’t seem to take advantage of oftentimes brief spurts of interest in news items to the point of paying the bills for many publishers. If the QPass cross-platform payment system of ten years ago had not flopped by trying to control content distribution via their service we’d have had this type of payment management service in place years ago.

The next leg of Journalism Online’s plan is a little more shaky. JOI has put under its wings two of the most prominent legal talents in the U.S. – former Microsoft anti-trust attorney David Boies and former U.S. Solicitor General Ted Olson – to lead some strong-arm negotiations with search engines and online aggregators to pony up licensing and royalty fees for the right to link to JOI member content. While one has to respect the considerable judicial, political and corporate gravitas of these two legal heavies, I am concerned that their efforts seem to be misplaced. There is now a substantial body of law which makes it clear that indexing a link to a headline is not a crime and falls comfortably into the concept of fair use of copyrighted content. By the logic outlined in Journalism Online's stated focus they should be suing newsstands in cities across the world for exposing the headlines of newspapers to people walking by, or charging millions of dollars for copies of the venerable Periodicals Index on library reference shelves. I believe that this tactic is in large part a sop to news publishers who have been relying thus far on the Associated Press’ failing negotiations with Google and other search engines based on similar issues.

Strong-arm legal tactics for search engine licensing are also largely unnecessary, in large part, if the JOI system works as it ought to. Access policies could be enforced on all participating publisher sites, and terms of bulk access licensing could be managed for search engines and other corporate entities from the same system that services consumers. It’s more likely that the JOI legal team is a stick for the carrot of negotiating some meaningful price points for bulk indexing access – price points that are likely to disappoint many publishers, since the search engines know that news ad revenues would die without search engine links. What’s more promising is having legal and technology infrastructure in place that could facilitate bulk relicensing of content for reuse in new content aggregation schemes such as online mashups and in enterprise software applications.

The most concerning aspect of Journalism Online, though, is the sense that their team harbors a dogged determination to preserve the status quo at traditional news media outlets in the face of more than a decade of change fostered by online access to news. The following quote from Brill seems to set the tone for much of what JOI is trying to accomplish:
“We’re also convinced,” Brill added, “that readers, who have been paying billions of dollars a year for print journalism, will continue to support journalists by paying a modest, fair price for original, independent, professional work distributed online. They realize—as we do—that quality journalism is a vital component of a functioning democracy and free market.”
While I would agree that many people are willing to pay a premium for high-quality products and services, the implication in Brill’s statement is that they are out to support the journalists creating the news in a way that will sustain the traditions of print journalism. Given that many journalists caught up in newspaper cutbacks now have to accept wages that are getting closer to those offered for low-level services jobs while many media executives continue to do rather well by themselves, I think that it’s fair to say that the merits of the print journalism model's ability to support journalists are largely at question. This sales pitch for Journalism Online is not so much about preserving journalists as it is about preserving some portion of the lavish profits once enjoyed by a news publishing industry that no longer has near-exclusive access to publishing technologies. A “modest, fair price” doesn’t sound like the type of monies that will support glitzy skyscrapers that were paid for by those technologies. Promises and realiteis seem to be out of sync in this instance by a broad stretch.

In sum the Journalism Online initiative holds out a great deal of promise for the news media to revise its thinking on how to acquire revenues more realistically in an online environment, albeit with some sentimental froth around the edges of that promise for those not quite ready to accept the true value of news in today’s online publishing environment. In a world that has empowered over 1.6 billion people as publishers, it’s no longer realistic to think that only a handful of people who carry the official title of “journalist” are defining the supply of quality information and insights in the world. The key factor that Journalism Online really doesn’t address at all is that the news industry is surrounded by valuable sources of information that leave them struggling to define a fundamental value proposition, regardless of how it may be financed. News organizations are also surrounded by technology platforms that make it possible for consumers and enterprises to aggregate, filter and analyze news far more efficiently than via their own publishing platforms. The “let’s tame Google” approach to trying to control content linking and access belies the reality that the contexts in which news is most valuable are increasingly far away from publishers’ own Web sites. There's some tacit acknowledgment of this concept in the JOI positioning, but only time will tell if they can emphasize licensing of content for reuse efficiently enough to make a real difference for news producers who must compete with and complement new sources of engaging news and information.

The search for subscription and royalty payments fostered by Journalism Online also tends to gloss over the ad-driven culture of most of today’s news organizations that restricts fairly radically what topics and personalities gain their attention in their search for an increasingly limited “truth.” If JOI could help fund a broader approach to journalism that gave coverage to less ad-worthy topics, then truly it would be living up to its ideals. It’s far from clear, though, that the news organizations that Journalism Online intends to support are likely to maximize the funding of such “news for the sake of news” journalism any time soon, though. But as an alternative to AP’s trenchant response to online publishing, it at least offers some hope for the news industry as a whole as a means to overcome some of the challenges posed to it by online content distribution capabilities.

The concepts behind Journalism Online may yet succeed in helping the news industry to secure more revenues from online publishing, but it is already a far different industry than the one that used to be dominated by the organizations which JOI is approaching to use their services, an industry which needs to support independent journalism far more effectively and which benefits from content being aggregated in any number of venues. In the meantime, technology and services providers such as Sonoa Systems and Zuora offer their own broad approaches to content distribution and monetization that offer a broad array of publishers their own alternatives to the ads-only monetization game. It’s about time that industry veterans like Brill, Crovitz and Hindery got up the gumption to try an initiative like Journalism Online to shake the news industry out of its doldrums. Hopefully they will not run out of time to convert existing news organizations to the use of their proposed sevices before their potential revenue streams have drifted towards newer sources of journalism for good.

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By John Blossom - posted at 7:03 AM
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