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Thursday, September 24, 2009

You are reading a blog post that started as a comment. That in and of itself is hardly unusual for people who decide to leave detailed comments on one blog and then expand on them in their own blog, but the way that I did it was through Google Sidewiki, a new feature of the Google Toolbar that is used commonly in the Firefox Web browser. Once installed, an icon on the Toolbar enables you to enter a comment-like bit of information relating to a blog entry or other Web page that you're viewing, either about the whole page or a section of text. Once you've had your say, your text (and it's only text, no links, images or other enhanced items are allowed) can be saved in Sidewiki and at the same time get pushed to an entry in one of your Blogger weblogs (finally, a small side-benefit for using Blogger). You can also easily share a comment with someone via email, Twitter or Facebook.

Tools like Sidebar have been in use for many years, but none of them have found that much of an audience. One of the reasons seems to be that comment editing systems that float on the side of a page tend not to draw your attention as you scroll down it. Sidebar may suffer this same fate in the short run, though its ability to be relevant throughout a page and contexutal to very specific parts of the page makes it an interesting companion tool that may escape similar disinterest given to other annotation tools. Its presence only in Firefox and Internet Explorer browsers also seems to limit the potential community of users, though versions for Chrome and other browsers such as Safari are likely soon. What is likely to save Sidebar from lack of interest is the fact that it's well, a Google tool, of course. Google has lacked a reasonable entry point into social media communities for some time outside of lackluster experiments such as Orkut. The voting, abuse control and integrated features that make it easy to share Sidebar content in lifestreaming services are ways for Google to play its strongest emphasis - putting all of the Web in context - alongside the strengths of other social media services. So, while it's still kind of an iffy play, it does offer some solid thinking

that may accelerate Google as a destination for valuable comment content extended out to all of the Web alongside its own Blogger blogs.

One angle where you can see how this can take on a new angle for building Google's destination content is in a feature that doesn't get much attention at first. After a bit of use I noticed a link in Sidewiki that says "view my Google profile." When you click on this link , you discover that your Google Profile page now has a tab that displays your Sidewiki comments along with links to the content that you were commenting on. This is an interesting feature, enabling Sidewiki content to act as a seeding mechanism for a Facebook-like stream of links and information. In typical Google fashion this is a subtle tool that builds content in places that you may not expect, integrating it both into the experience of visiting a Web site and visiting a friend's Google profile. This cries out for a widget-oriented implementation that can enable Sidewiki to integrate more closely with destination content as Facebook Connect enables through sites like the Huffington Post.

All of this points to the elephant not yet in the room but waiting in the hallway: Google Wave. It's clear that Sidewiki and its integration with Google Profiles is custom-tucked for Wave technology, which would enable highly sophisticated real-time content sharing with trusted peers. That's a relatively long-term strategy, though, leaving lots of room for other comment sharing tools to gain market momentum. Sidewiki is yet another interesting piece of the Google puzzle, a puzzle that encompasses so may individual little pieces popping out of the Googleplex one at a time that it's hard to appreciate at times what it is that Google is trying to do. Perhaps that's the way that they want it - a charging elephant might be a little more alarming to people. But in the meantime, a lot of people have a hard time seeing even pieces of Google's social media strategy making sense.

I found Michael Arrington's comments on the new Google Sidewiki feature to be an oddly neutral and superficial analysis, albeit with a bit of inside scoop. While this, like many other Google projects, may not seem like much at first, it has the potential for major impact. First, it comes at a time when comment spam is becoming a major problem. Technologies such as "captcha" character graphics that weed out automated comment spam are failing, as spammers are hiring people who work cheap enough to defeat these mechanisms cost-effectively with manual entry of spam. The Digg-like voting and ranking will help to push such garbage to the bottom of the comment pile.

Secondly, comments are becoming a major source of content unto themselves, as seen in platforms such as Facebook and Friendfeed. Sidewiki is an ingenious play to get that kind of community content embedded almost anywhere, while at the same time enabling the community to develop a personality of its own. This is a unique kind of platform play that defines a "between the raindrops" approach to these competitors.

This all points to one key factor - most technology platforms have done very little to improve the value of comments or to address long-standing technical issues. They're not a sexy tech feature by most techie standards, so the glory goes elsewhere. Google sees them as a major opportunity, and may have a major play as a result. I feel somewhat uncomfortable about the disintermediation factors, but the ability to post a comment as a blog entry on your Blogger weblog (finally a reward for having stuck with it!) enables you to shift the conversation to focus on your own content fairly handily. Key weakness in this feature: you can't post links or graphics in your Sidewiki content, so your entries won't be very rich. I am sure that this will be addressed in time, perhaps as a part of Wave technology being introduced.

At the end of the day, if it makes your core content more valuable and it's better technology than what you can get yourself, it's probably a good thing. I welcome better comment solutions that can compete with this, but right now we all need a little relief from comment fatigue - especially if you're trying to keep the spammers away.

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By John Blossom - posted at 3:13 AM
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Tuesday, June 17, 2008
I've tried to remain low-key about the Associated Press action against the Drudge Retort, a parody of the famous Drudge Report political Web site, but given the furor out there I think that a post on the topic is worthwhile. The AP has raised "takedown requests" claiming violations of the Digital Millennium Copyright Act (DMCA) and other laws in unlicensed use of its content in seven of the Drudge Retort's blog post. Not only is the Drudge Retort being challenged on its own use of AP's content but as well for people in comments sections that quote paragraphs from AP content. The Drudge Retort's Rogers Cadenhead commented on the takedown letter on his own weblog and provided a summary of each of the takedown requests, citing the examples.

Similar to the lawsuit raised by AP against Moreover for their use of AP headlines and ledes to provide links to AP content the concern of AP seems to center on the use of headlines and ledes as copyrighted content. Unlike the AP/Moreover suit, though, this takedown letter focuses on only seven items rather than a bulk use of AP headlines and ledes. And unlike the AP/Moreover suit, some of the headlines on the Drudge Retort site were not AP headlines but headlines rewritten by the site's staff. Also notable was that the sections of text from AP stories were quite small. In all of the sections posted by the Drudge Retort itself they were either just a lede sentence or a lede plus a quote from someone at a public event.

The Drudge Report appears to have complied with the takedown order and AP's Jim Kennedy promises guidelines for bloggers using AP content, but awareness of it spread quickly through social bookmarking services and weblogs and has ignited a widespread reaction from major bloggers and mainstream commentators. TechCrunch's Michael Arrington offered one of the stronger statements, claiming that his prominent weblog would no longer reference AP content. Others were more inflamed in their rhetoric, including this gem from Matthew Ingram:
I don’t want to be accused of succumbing to Godwin’s Law, but I would argue that a dialogue with the AP has about as much chance of being “constructive” as Chamberlain’s discussions with Hitler over the fate of eastern Europe.
The New York Times' Saul Hansell tries to steer a calm course through the AP challenge in their Bits blog but in the era of sub-millisecond delays of information transition used to power most large-scale trading of financial securities his citation of the century-old "Hot News" New York statute is shaky at best. If someone is linking to a story that's already minutes, hours or days old on the Web, much less in investment banks, how "hot" can that news be? And since to get the story in full one must still go to the licensed source, the licensed source is going to benefit financially from more public awareness of their having a story available.

The clear benefit of inbound links and short, fair use-style citations can be seen in the impact that social bookmarking has had on AP licensors. Looking at the data at right from Compete.com, news Web sites that are major licensors of AP content do not appear to have been harmed by the growth of social bookmarking sites such as Digg, which provide similar small snippets of content and headlines from AP and other sources. In fact, one could argue by such a trend that much of the growth at news sites in recent years has been due to the attention that weblogs and social bookmarking sites have paid to their content. Social media is the news world's best friend at this point, providing an editorial capability that curates high-value content from professional media organizations that would otherwise be ignored.

But the real point seems to be whether AP can gain financially from this exercise. Facing a dwindling number of mainstream media companies available to purchase its content AP its struggling to come up with a way to build a broader base of revenues in an environment in which their audience has become a far greater source of content curation than their traditional client base. Whatever the validity of AP's legal citations - they seem to be to be quite weak and awaiting only a decent lawyer in opposition to them to have them swept away - they are alienating the very marketplace that is driving growth for their existing licensors at a time when that marketplace needs AP content less than ever before. It is all too unfortunately like the RIAA-led lawsuits against consumers of online music, which have done little to change the fate of music publishers who have lacked a coherent marketing strategy to deal with the power of online music consumers to drive both tastes and sales.

As valuable as AP content may be, for most news stories that people will link to and comment upon online there are readily available substitutes from other wire services. AP's position as a service bureau complicates their ability to counter the power of proprietary wire services such as Reuters and Agence France-Presse, but clearly the problem is one of having only so many popularly-tracked newsworthy events to cover that will result in real "hot news" that others lack. In the meantime weblogs and other emerging publishing outlets are creating new sources of news and newsworthy opinions that could be syndicated by AP into their distribution network far more aggressively.

From a marketing perspective the real issue for AP, like the music business, seems to be far less about protecting an existing product line and far more about what needs to be done to rethink both the product line and the marketing rationale for the core product. Instead of resorting to lawsuits and takedown letters as a primary strategy to enforce the value of AP content on the Web, tactics that could create both legal confusion and a potential dilution of the value of the AP brand in the eyes of consumers, AP needs a "win-win" strategy that looks upon the drivers of economic value in online publishing more realistically - and that begins to incorporate new sources of content worth distributing to its worldwide subscribers and more valuable services.

A more refreshing approach to the opportunities available from social media is definitely in order. Simple example: instead of thinking about charging people for using AP headlines, why not PAY people for the click-throughs that they bring to subscriber content and charge higher rates to subscribers for the service? Hmm, maybe those bloggers are pretty good folks after all.
In the meantime, perhaps that nice linear relationship between social media growth and sites using AP content may not be looking so linear for a while.

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By John Blossom - posted at 10:55 AM
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