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Tuesday, January 05, 2010
I don't jump often at first-generation technology for most things, so it's no surprise that I waited a while to get a smart phone. But in a sense I have waited for the first generation of what was termed a "superphone" in today's announcement of the Google Nexus One, a Google Android-based mobile device built by HTC and sold directly by Google from its own online store. The Nexus One goes toe-to-toe with Apple's iPhone in many ways but it also begins to challenge the content industry to consider what today's proliferation of mobile devices means for their marketing strategies.

Unlike the Apple iPhone, you can choose to order a Nexus One "unlocked" from Google's online store, meaning that you can get it without having to be locked into any telephone company's contract or service plan. You can then, if you choose, get the voice and data plan of your choice with a technology-compatible vendor (T-Mobile, AT&T and Verizon in the US, and most non-U.S. carriers) or, if you choose, just use WiFi and to get connectivity to data and Voice over IP services on the Web.

I ordered the "unlocked" version of the phone within a few minutes of the online store going live, a bone-simple process. I noted on the order page that Verizon will offer "locked" access for this phone soon, marketed under the "Droid" moniker it uses currently for Motorola's Android phone offering on Verizon. For the time being I have decided to use the Nexus One as a "data only" phone, using VoIP when I am in WiFi hotspots. This may allow me to use it as a replacement for my desk phone, since it's always in range of my local WiFi (let's see what happens when Google announces its integration of Gizmo5 VoIP services for Google Voice). I think of it like having Skype in "walkabout" mode with a trendy earpiece that has Web access. Once the service plans for data-only access to phone company networks have improved a bit and I can suss out what to do with my last remaining copper phone line, I'll think about which U.S. telco vendor will be best to choose to fill in the gaps for WiFi service.

If you look at most coverage maps for mobile data access and the ability of emerging networks to support both voice and high-speed data more reliably on a single network connection, why would I do otherwise for an advanced phone? If voice is moving towards being a service on consumer data networks, as it is already in most major enterprises, and voice services such as Skype and Gizmo5 are providing increasingly reliable VoIP phone-like connectivity almost anywhere, then I wonder whether it makes sense to lock into any traditional voice services for a superphone. I'd rather use a simple mobile phone as a voice backup service for those hard-to-reach spots that Google Voice can ring as needed and go superphone for voice on a good data-only network for the rest.

As voice becomes more integrated with Web applications and content services, the need for their integration is going to become more obvious fairly rapidly. One of the demos at the Nexus One press briefing was of dictating text messages and emails. It wasn't a particularly spectacular demo, and I am sure that less carefully tested examples may fare worse, but going to and from voice and text as a standard interface is more likely to make the combination of voice and data an essential factor in information services in the next few years. Since the Nexus One is pretty well positioned for the most advanced high-speed data networks rolling out over the next couple of years, I think that I am covered on that front for now.

As for the phone itself, I hate to say it, but technology changes so quickly these days that it's almost unimportant beyond a certain point whether it's a perfectly awesome phone or not. You can look at the Engadget review and judge for yourself, but overall it's as good as an iPhone but without two-finger touch software (which will come soon enough, since the hardware handles it, apparently) though trumping the current iPhone with a screaming 1GHz Qualcomm Snapdragon processor. Most importantly, though, it's built on an open platform developed by a company that believes in the Web as the real unifier of content services, not proprietary networks or platforms. With all of the tablets, readers and other gizmos coming out this year that will try to pretend that the Web isn't very important, it will be nice to have a mobile device that puts the Web experience for content first, with some neat-o applications in a spiffy, sleek package to boot. That'll do. For now.

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By John Blossom - posted at 2:12 PM
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Monday, January 26, 2009
I have looked sometimes with a certain amount of envy at friends who thumb around on their Blackberries, iPhones and other high-power PDAs, but given that Shore uses Google Apps as its core technology for our distributed teamwork it never seemed to make sense to power up on something that could be done from my mobile broadband card on my PC often enough, or, in a pinch, my Motorola RAZR phone. On my recent trip to Bangalore, though, the RAZR went AWOL at a security checkpoint in Delhi (so that's what that PA announcement was about...) which made Skype a pressing necessity until I got home Saturday. On the way home in the car service I poked through my carrier's options for phones and finally settled on the Samsung Rant as the probable replacement.

I had really wanted an Andriod phone, but it's a few months away from making its debut on my carrier's network in official form. Some available hacks of Andriod's open source code to make it work on HTC models was a tempting bleeding-edge option, but I decided that this could wait a few months for the next version of Andriod to make its way into sanctioned models, at which point my son can inherit the Rant when I switch him over from another carrier. Why not an iPhone? Sorry, while I do believe that the App Store sets up a great model for content providers to exploit in mobile markets, I don't believe in forced deals with carriers and the content model for iPhone leaves publishing too much in the old world. l didn't that feel that getting an iPhone would be "walking the talk"about where the content industry needs to go. Android will be here soon enough, and not a moment too soon for publishers who need more affordable and capable mobile platforms to reach broader markets.

In the meantime, the Rant is a pretty capable little content buddy and has the one key feature for which I have been pining in a mobile device: a sizable and well-designed keyboard. Just looking at a Blackberry's miniscule keyboard is enough to send me to the eye doctor for a new prescription; it seems to take way too much focus to make it work. The Rant has a super-comfortable and wide keyboard that lights up nicely, so I can text or email in comfort and actually get out a few coherent sentences if need be without too much bother. It also has a "carousel" of pre-loaded applications which includes Google Maps, Gmail, Google Calendar, Google Notebook and other apps that line up nicely with our needs and work very well on the Rant. It has good multimedia features, including the obligatory talking GPS navigator, EV-DO video playback and a 2 megapixel camera for video and snaps. The browser is weak at best, but as I tend to browse on my PC broadband mostly it's fine enough for in-a-pinch poking about. Not bad for about sixty bucks.

While being able to email and do calendaring more efficiently was certainly a key priority, being able to text efficiently has become a priority for me as well. Now I can Twitter with ease and respond to text messages more efficiently. Trying to do that on the run had been a challenge at best on the RAZR. My one regret is that my carrier continues to make it a total hassle to get contacts on and off my PC and into the calling directory of the phone: artificial scarcity strkes again as a key content ploy. But while awaiting Andriod I can use my Contacts section of Gmail to work around this easily enough - and have less worry about stuff that's not easily extracted from proprietary schemes. In the meantime I get to use a machine that fits in with this year's Outlook 2009 theme: Less is More. My philosophy is that you should never have a machine that you aren't perfectly comfortable losing. So far, mission accomplished.

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By John Blossom - posted at 11:02 AM
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Monday, September 08, 2008
Amongst other things that I was checking out during my book-writing sabbatical was Amazon's Kindle portable reading device, courtesy of the Westport Public Library's lending desk. I checked out the unit for a few days, which actually turned into about two weeks due to a bad cold that caught me unexpectedly, but it was long enough to appreciate the ins and outs of this increasingly popular device.

A Kindle starts up easily enough by sliding a slim switch on the back of the unit, though its being next to a switch that activates the unit's wireless networking capabilities makes this something a bit awkward to do by habit. You have to flip the Kindle unit over to make sure that you're hitting the right switch most time. There are a lot of little ergonomic issues like this in the Kindle, ideas that look good in the design phase that perhaps could have been better thought out in real life. The keyboard of a Kindle falls into that category also, being barely usable for hunting and pecking but with a slippery and ambiguous feel that makes it unthinkable to use it for more than a few must-do tasks.

Overall, though, many of the key features are remarkably easy to use. The unit boots up quickly and its basic page turning functions are remarkably intuitive, with large broad keys on each side of the unit for turning forward and backwards. A Kindle will boot up to where you were last looking at content, so it's not always necessary to bookmark where you were last reading - same when you return to a specific book. There is a small scroll wheel at the bottom of a thin channel that parallels the main screen: scroll the wheel and a kind-of cursor will move up and down next to the screen and allow you to select from pop-up menus or to click on links. I thought that this would be a really inconvenient interface but you get used to it fairly easily. I can see how its steadiness will be useful in bumpy environments like subway trains. So for basic functions and navigation control you can give it a "weird but usable" rating for the most part.

The eInk display was somewhat disappointing in that the background was rather grayish rather than whitish, which made many illustrations almost impossible to make out clearly and made it a little more difficult to use in dim light. But in spite of this the display was remarkably readable for text - especially when the font size was bumped up a bit. Whew - for those of us who rely on reading glasses or progressive lenses, this is a blessing. There are plenty of great books that I'd love to pore through that have bitsy little print that wears my eyes out very quickly. With a Kindle you don't get print fatigue or the fatigue of looking at a backit screen. With bumped-up font sizes there's not that much information on any given page but the ease of turning to a new page of content makes up for that mild inconvenience easily. I found that I really enjoyed reading materials on the Kindle once I got settled in for a good sit-down.

The early Kindle models now available do provide Web access, but except for a handful of Web sites well adapted to the unit it's largely an exercise in fumbling through awkwardly formatted content - and also a feature that led to the unit freezing twice. A push of a bent paper clip into the unit's reset hole got it back to good order, but this is not a unit meant to replace mobile units with more robust Web browsing capabilities. Still, for a quick sneak peek at the headlines, it beats going back to the PC sometimes. The wireless service was quite good at my home, so chances are it will perform reasonably well with its network connectivity turned on wherever broadband services perform well. However, leaving the wireless connection does drain the batteries far more quickly than normal local -only reading would. In reading-only mode the Kindle batteries last for many days of typical use.

It's certainly a unit that I would consider as a convenience for future book purchases, especially given Amazon's pricing that enables one to purchase both a printed book and a Kindle-compatible copy for one purchase price, or get a Kindle-only copy for an even steeper discount. But what of gift books - or, for that matter, the huge library of printed books already at my disposal? The huge gap in Kindle's market strategy is a lack of "hooks" to keep people attached to their existing libraries and to be able to move on to new books once their usefulness has run their course. There's no real concept of a "used" market for Kindle books, much less the ability to add significant value to them in a way that could be onpassed to others.

More importantly there is little ability to use a Kindle book to activate online content. For example, if I am reading a passage and would like to research a specific person or historical event mentioned in the book, there are no "hooks" to online content that would make that easy - nor any way to store that research with my Kindle book copy for future reference. It's still a fairly unimaginative approach to book marketing. This may reflect the generally conservative approach to book packaging and marketing that still grips many publishing houses, but this conservatism now competes with a demographic curve that is racing against the clock.

Like the music industry print publishers have locked in their future to proprietary technologies to protect existing business models, but in the process of doing so they may have sold away their futures. With an explosion of different kinds of portable devices reaching the marketplace today and the promise of an even more complex array of devices fitting people's lifestyles in the future, why on earth would an entire industry select a proprietary platform to develop their future revenues? In a few years I believe that we will look at experiments such as the iPod and the Kindle much as people today look back on proprietary electronic content services such as Compuserve or the original AOL and ask themselves, what were we thinking?

The future of book publishing will rest on more open publishing platforms that enable book content to move to the contexts and popular devices in which it's valued most far more effectively and that will enable others to add value around a given book independent of its initial publisher. Book publishers already are more aware that their best strengths lie in talent management, providing services that leverage as many aspects of an author's value as rapidly and as effectively as possible through the lifecycle of a given work of authorship. But expect that more nimble companies who see the ability to manage talented authors more effectively through a variety of publishing media to challenge traditional publishing houses over the next few years, especially those who are best able to leveral social media outlets to build and maintain loyal communities of readers and commenters. The Kindle is a nifty little device, but it's just a hint of where the future of book publishing could take us in the not too distant future.

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By John Blossom - posted at 4:02 PM
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