It was an honor and a pleasure to hear straight talk and common sense from Chairman Platt Majoras of the Federal Trade Commission. She described a major priority of the commission to be merger process reform, which will entail automating much of the current paper review process. In addition, she highlighted two key areas of concern to the SIIA where legislative action and/or FTC involvement may occur this year: the first is spam; the second is spyware. The FTC filed its first suit against a spyware firm last October. Chairman Platt Majoras cautioned that defining spyware too broadly can be a disservice to consumers, such as in cases where cookies are used to track patterns of usage in order to provide faster and improved service to consumers. The aim of the FTC is to balance the privacy needs of consumers with the need of companies to use technology to improve the products they deliver to consumers.