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Tuesday, January 26, 2010
CEO Outlook: In Search of New Business Models Fear, Greed and Hope As Traditional Media Go into Free Fall
Moderator: Jim Kollegger, CEO, Genesys Partners, Inc.
Panelists:
Mark Anderson, CEO, Strategic News Service
Andrew Lack, CEO Multimedia Group, Bloomberg LP
Dick Harrington, Chairman and General Partner, The Cue Ball Group
David Eun, Vice President, Strategic Partnerships, YouTube

Jim Colleger has an amazing knack to assemble impressive C-level panelists, this one was no exception. Jim kicked off his "skate to where the puck is" session by asking Dick Harrington how he made the decision to sell Thomson's print divisions at more than $4 billion. Dick noted that he saw that eBay was growing rapidly and was typical of services that were going to kill newspaper classified advertising. But Harrington noted also that in B2B markets Thomson developed technology assets that enabled them to provide workflow-based products and services in a more client-centric approach to enterprise publishing. Thomson Reuters is still a work in progress, but how far it came under Harrington's leadership is impressive.

Andrew Lack of Bloomberg, LP's multimedia group was brought on to help Bloomberg integrate their media assets more effectively. He enjoys not having "analysts crawling up your backside" as being part of a private company, which enables it to look at the cost structure for its 2,000-plus reporters around the world and to repurpose them aggressively for professional audiences through media and enterprise distribution channels. Of course, when Bloomberg's revenues come primarily from its enterprise financial trading services, you have the luxury of looking at media markets with the comfort of stronger financial support than many news media companies face. Lack wants Bloomberg to be "among the most influential news producers in the world," but not with the same profit requirements hanging over their heads that a company such as Dow Jones may face with a far less robust enterprise revenue stream. Lack is planning to take these news assets and focus more on consumer markets, presumably, as I noted earlier in ContentBlogger, to take on Dow Jones' recently consolidated enterprise and media assets more effectively. Lack didn't give too many hints on competing with the WSJ Online "freemium" model, but it's a given that they will have that option based on their strong branding from enterprise markets that appeals to many consumer investors.

David Eun focused on YouTube's relationship to Google's overall mission, seeing video as data that can be connected with audiences. Google takes a long-term view of markets at YouTube, seeing that it would need to be easy to use as the key goal. The growth of YouTube is staggering, with more than a billion views per day, but business models are now a key focus also. This seems to sync in with Ken Auletta's earlier comments about driving more revenues from premium content, and certainly syncs with YouTube's efforts to deliver more premium content via YouTube. It turns out that free is amazing and great, but people like paying for stuff, too.

Mark Anderson of Strategic News Service noted that the concept of value is key to success in content markets, where there is more direct pay for value and less emphasis on ad-supported access. He notes, though, that Google's "fortuitous" implementation of ads as their revenues sources changed everything. Today, kids don't expect to pay for media ever. "That's a long time to wait," Anderson notes. The old world of "I'll tell you what to watch and when to watch it" is gone, though, and the customer's perception of value is in the drivers' seat. There is a generational gap, however, in which more adult people are more willing to pay, be it just general maturity or a generational difference. He believes that these people entering the workforce will be willing to pay for services such as Westlaw (I am not sure that our own research bears that out).

David Eun pointed out, though, that there are many different kinds of value transactions. "The challenge is that most [video] advertising doesn't work, you have to put the right ad in front of the right person at the right time." Eun believes that ads will work, especially if you think of ads as content, and begin to think not just about keyword matches but audience matches. Thinking of Apple's iTunes store, he sees that people are willing to pay for well-designed, convenient services, a concept that should be applicable to other types of content. Lack noted that the model for purchasing music via iTunes is not attractive to most music producers, but with the music industry competing with piracy at the time and seeing its whole model going down the drain rapidly, he was able to corral music publishers into the iTunes platform fairly rapidly. Today, he notes, subscription models have new meaning, in part because of iTunes and other mobile-oriented ecommerce models.

Jim asked if today's Kindles and tablets are actually dedicated terminals in a different packages. Anderson noted that there is a limit as to how many of these devices people will buy. "It's all going to the same place, it's nine inches by seven inches and will do your email." To me, that is a compelling rationale for cost-effective, open source Google Chrome OS devices conquering the tablet markets globally in 2011. Harrington notes, though, that you have to be very vertical, rather than very horizontal, to make money in the content industry today. He's right in an important way, of course, but that's not necessarily a concept that you can tie to a hardware platform: a tablet is not a vertical any more than a Bloomberg terminal is, or was, a vertical. It's the markets that they serve that are verticals, verticals which are increasingly real-time verticals of markets as small as one or a few people in a given moment.

This has been a great panel, though my overall impression is that although most publishers have accepted the reality of digital markets, they have not necessarily accepted their place in them. I agree with Mark Anderson that publishers shouldn't be shy about charging for valuable products and services, but it has to be more than a self-declared artificial scarcity that defines the uniqueness and value of their capabilities. The three billion-plus people empowered as publishers around the world, including businesses that are using content to create transactions on a different level than most publishers do, are competing for the value equation of publishing. What we're talking about emerging is a robust but far more specialized publishing industry which still provides highly valuable content, often on a paid basis, but which recognizes that the world has moved on to an era in which they can no longer dictate platforms arbitrarily and expect to succeed for any significant length of time.

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Wednesday, January 30, 2008
SIIA Information Industry Summit 2008: CEOs Outlook - The Tipping Point for Old and New Media
Moderator: Jim G. Kollegger, CEO, Genesys Partners, Inc.
Panelists:
Ken Auletta, Author and Annals of Communications Columnist, The New Yorker
Michael Barrett, EVP and Chief Revenue Officer, Fox Interactive Media
Jim Kelly, Managing Editor, Time Inc.
Alan Patricof, Founder and Managing Director, Greycroft LLC

Jim: This is the seventh summit of the merged Software and Informaiton Industry Association, it's like surfing, the industry has to catch the wave, need to skate to where the puck is going to be. Last summer watched YouTube presidential debate, on Meet the Press Ariana Huffington is there as an equal because of Huffington Post. A tipping point is developing, there's a slow building up and then a dramatic increase. Newspapers are in free fall, magazines are getting thinner, new media doesn't kill old media but repositions things. [To Kelley] How do you position yourself in this era?

Kelly: Has 125 media properties, most are in Britain as a part of IPC, much different model over there, here it's the familiar brands, some of those titles make a considerable amount of money from print advertisers and subscribers. People magazine has 2 million people who are willing to subscribe for USD 109 per year. Another 1.5 million will buy it as the newsstand. Makes hundreds of millions a year. Each magazine has been tasked to find their own digital future, some have a bigger opportunity than others, Sports Illustrated doing well, acquired FanNation, Face of the Crowd (Greycroft company). People has StyleWatch online, we're an increasingly mobile society, using devices that are not friendly to a 2,000 word narrative. Advertisers are finding more effective ways to reach consumers, Johnson & Johnson's Baby Center is making parenting magazines ask what they can do to counter. The younger you are, the more likely you're likely to see everything on the Web as content, whether YouTube, an alert from WaPo, to define models around topics is harder as communities create their own power.

Barrett: Every challenge creates a business opportunity, allowing time-shifting, old distribution under assault, look at MySpace, 70,000 vidos posted every day, all this consumption and creation, none of this takes away the value of major TV shows. MySpace communities can create a place for media brands to build audience rather than erode it. If you stream video content you erode TV but if they're people who don't want to miss an episode you can keep them captured, will be a constructve model, not destructive. Haven't closed the gap in economics, but getting there.

Jim: Would you invest in a magazine property today?
Patricof: If just print, no, but now there are new channels from old media. Video to magazine Web sites, Tackle sports network for football, synergistic aspects of print publication that can help to power online content. Every has adapted to new media, we're in venture capital business, corporate investors come and go, now major media brands are the major investors, now right on the front line of making investments.

Jim: Why the investment in HuffPost, Ariana?
Patricof: Started as political blog, now entertainment, finance, unique visitors are climbing dramatically, have invested in blog site - paidContent.org, lot lower investment to get into that than to get into magazine industry. Huffington left a fund-raiser to be at blog conference.

Kelly: When willl HuffPost make money?
Patricof: Let me ask you about some of your publications. Took years to build many print titles.
Kelly: Sports Illustrated took at least a decade.

Jim: Are newspapers in free-fall?
Auletta: If you interview people who are in news you meet people who are terrified. Online newspapers are exciting, but how do you monetize is not the same as paper, haven't figured it out. FT is profitable, WSJ, but they are closed universe, limited shelf space for advertisers. Are they open to new media, are the open to breaking out of old patterns?

Jim: Tribune sold for about half a million, how do you make a small fortune in the news business? Start with a large fortune. Murdoch bought MySpace when daughter brought it to his attention.

Barrett: News Corp driven from the top, not a lot of analysis, not sophmoric but where other companies can spend months in analysis for boards, private companies can react quickly, deals done in 24-hour windows. They can afford to wait years to make investments pay off.

Jim: WSJ over-weekend advertiser, but makes sense.
Patricof: Flies in the face of terrified print.
Auletta:Synergy is an overused word, but Murdoch can move fast and create synergies.
Kelly: Murdoch making paper broader.
Patricof: What about books, Eisner putting out webisodes, book based on webisodes being released in their wake.

Jim: Behind every great media company is a mogul [comment: Brin and Paige as moguls? Close enough.].
Kelly: Luce sold Time mag twice over at first, was able to turn it into a real investment eventally.
Auletta: Old and new media, new media dominated by engineers, Google's had palpable success, engineering culture is driving these companies, represent different value systems, different cultures. If you said the engineer is no longer king at Google it wouldn't work, Terry Semel took over Yahoo, didn't work, don't understand half of the words that engineers were saying. John Scully didn't understand Apple.

Jim: What are your driver, what do you lose sleep over?
Kelly: Spend a lot of time with video, monetization is still a work in progress. Look at reviews on Amazon.com, look at all those reviews, why not sell them to NYTimes.com?
Auletta: It's a way of looking at things.
Barrett: Everything's going digital, mobile, whatever, we have a stake in all, what concerns us is the race to who has the most data on people. Google will be 10x as they learn more about end users. Advertisers are going to demand that information, won't settle for household demographics. Don't get disintermediated with your own consumers.

Jim: Yahoo in China?
Barrett: Have to play by the rules, privacy is a huge concern, however people get the fact that they're not paying for a social network, why send me ads for singles when you know that I am married? Have to stop somewhere, but would you rather have an ad that means something to yo or not?
Patricof: Relevance is part of it, localization is a bigger part. Down to zip codes, neighborhoods, addresses, television is moving in that direction.
Auletta: 4 billion cell phones, but do I want to be interrupted on the phone with an ad? Facebook related ads had to be pulled, users didn't want them.

QUICK TAKE: A really good panel, senior media players but people who really understand the issues. Long story short, old media is hosed in terms of the old platforms with old models but new platforms and old platforms with new models are going to do quite well. I think the largest issue that's lurking at the edges is the rise of video as a factor in devaluing the written word as monetizable content whilst at the same time we have a hard time monetizing video online. There are huge gaps in revenue development that aren't easy to address in the short term. But the good news is that major media companies are indeed begining to learn how to invest in new plays, hopefully with the patience that old "moguls" had. They are becoming the exit strategy for many plays, but there's only so many immature media plays that you can absorb before owners and shareholders get itchy. We're going to see an impatience gap soon enough: angel-level investors who are more content for the long haul hanging on, higher levels of equity providing mostly an acceleration path for spinoff to media holding companies. You can't innovate in media as a fully public company effectively - Google was wise to move cautiously into public shares. The economic models are not mature, but economies follow value. The economies may not look like old models, but they will come indeed.

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