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| Tuesday, January 26, 2010 |
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SIIA Information Industry Summit 2010: The Post-Search World
Moderator: Fernando Pereira, Research Director, Google Panelists: Amiad Solomon, CEO, Peer39 Chris Lamb, SVP Alliances, the OpenCalais Initiative, Thomson Reuters Nancy Harvey, Executive Director, Wolfram Research Inc. Paul Martino , CEO and Co-founder, Aggregate Knowledge
Pereira kicked off the panel by asking panelists to give a very brief statement of the problem with search as it stands today and how it can or should be "fixed" for users and enterprises. Chris Lamb of Thomson Reuters gave an OpenCalais perspective, seeing the "bounce" effect of people completing one search and then returning to initiate another search, resulting in getting data but not necessarily a lot of information. The OpenCalais linked data cloud of links will help people to traverse content more easily than in typical search engine-driven information retrieval. Amiad Solomon of Pier39 focuses on search applications sees the post-search world focusing a lot more on monetizing content once people land on pages, providing different data layers for specific types of people engaging content. Nancy Harvey of Wolfram Research focuses on eliminating search inefficiencies by making fact retrieval more accurate and natural. A "clean" database of information has a natural language query interface on top of it that returns results "in a visually stunning way." She sees them co-existing with traditional search, providing specific answers to specific questions. Paul Martino of Aggregate Knowledge gave the analogy of seeing an ad for a television show that he watches appearing in Times Square alerting him to a new season of episodes. Being able to deliver information focused on interests without having to express those interests explicitly is key to the post-search world in his mind.
FP: Search does not have to be very good because users are very good filters, which makes search a fairly "forgiving" tool. But how do you deal with the risk of mistakes when people get the wrong results? PM: Not a semantic person, Google AdSense gets it wrong a lot of the time, does a passive read of the page, meaning oftentimes inappropriate results. But it can be mitigated with whitelists, blacklists and so on, but ultimately the user doesn't get mad typically. The question from his perspective is how to deal with brand safety issues. NH: Have to watch out for "artificial stupidity" in search results. For example, a search "what was the weather on Valentine's Day last year" may return different results for different locations or try to disambiguate before answering (for example, "Did you mean San Francisco in California"). They also manage this by steering away from domains that they don't understand. But the number of times that they need to do this is declining. AS: Look at it from the advertising perspective, all major brands are saying that they don't want to be next to the wrong message, have to know how ad servers work, but takes sophistication. If there's an airline disaster, you need to be sensitive to avoid mismatches. CL: Dealing with a more constrained group of users, optimized for business content, enables them to do a better job for that domain. But there are still domain issues, such as the term "The Fed" meaning the federal government in Australia and referring to the Federal Reserve in the U.S. PM: Histograms of information on why an ad was displayed - nobody was clicking on them. Most people didn't even know that it was there. Sites with recommendations may be more important to them, people, content and ads are all of the same type, what's the best match across these lines, the user sees it all as potentially useful content. CL: OpenCalais does disambiguation, offers a way to get into the linked data world, disambiguating offers a way to match content to content in meaningful ways. For example a press release may offers an Apple story and links to company information, not the fruit. This means a fundamental change to the surfing experience, over time there will be an increasing demand to match content to content. AS: Need to understand the creative itself, look at the description (I would add, also look at the graphics for familiar patterns) FP: With this melding of ads and content and content-to-content matching, it becomes a blurred editorial experience for users. How can this be managed? PM: If ads are scored higher than content for a particular user, but sometimes when the best content is the ad the social contract is difficult to implement only with "sponsored content" labels. FP: One school of thought tends to go for a statistical approach to infer relevance for content and ads. Some come from a semantic approach. CL: They do use both natural language processing tools powered by a tech staff of about 40 people developing rules and coding. AS: Mostly machine learning NH: W/A is "intensely hand-crafted," engage world-class experts (comment: not scalable, not sure what business model this gives them ultimately) PM: A semantic approach overall, used OpenCalais to build semantic maps internally to determine and test their weighting, try to treat all data sets the same and adjust weights objectively.
A good panel, was a little frustrating trying to blog this, as it covered a lot of ground, but I found it interesting. What seemed to be brushed over were the full impact of search on editorial operations as well as ad operations. I think that Paul Martino tuned in to one of the key "post-search" issues, namely the ability of search tools to build content that will have both editorial and sponsored "slots" that may appeal to different audiences on different levels. This sponsorship is thought of today mostly in terms of traditional media ads, but it is going to work its way into the enterprise space as well. How do suppliers and clients gain the attention of organizations, and how do publishers enable companies to provide factual content through their channels to enterprises on a sponsored basis? These are opportunities for search technologies to ponder. Ultimately search tools may frustrate traditional publishers, as it seems like a different language that's creating content value, but these technologies are creating opportunities for relationships between audiences and content producers that are becoming increasingly sophisticated.
Labels: discovery, enterprise, google, media, Peer39, queries, search, semantics, technology, wolfram alpha
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posted by John Blossom at 10:23 AM -
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SIIA Information Industry Summit 2010: Ken Auletta on Googled: The End Of The World As We Know It
Author Ken Auletta recounted a discussion with Bill Gates back in the 1990s when the former Microsoft CEO noted that his greatest fear was someone in a garage developing a new technology that could surprise him. Many years later, here we are, Googled around the world. The global aspect of Google is perhaps one of the key factors in its disruption, enabling people to use their Google searches as their default textbooks on the world. But Ken's focus on Google as not just a world changer but a media-changer is a key factor in his outlook on the company. In an interview with Larry Page and Sergei Brin, he noted that he thought that he would like Google to become the first $100 billion media company - twice as large as the largest one today. Their banknote down on this bet? The trust of its worldwide users, which they provide with accuracy, neutrality and speed - attributes that are not strangers to publishers through the years, but reframed through the profitability of its ad networks tailored to cost-competitive ads. Most importantly, the $20-plus billion that Google makes in ad revenues, more than all TV ads in the U.S., has been forged in 11 years based on democratic access to these services. The democratization of content, you might say, has been build on a platform of democratizing marketing.
Auletta noted that Google's approach to solving problems is key to their success. Early on, they recognized that what my people were calling "information" was in fact a media business. They rather denied that early on in their investor and media statements, of course, but as they have had more of an indisputable position in media they are less shy about using the "M" word. Auletta related a story of an ad salesperson trying to sell SuperBowl TV ads to Google, and Google couldn't figure out why they would want to buy something that had such poor metrics. Google may be "messing with the magic" of advertising, but in an online world based on trusted relationships rather than seduction, the mascara running off of the face of the old magic was inevitable.
Google's strength, Auletta noted, was also in the "why not" factor in looking at opportunities in the content industry, such as with its news search engine and book scanning project, concepts that came out of Google's commitment to allowing employees to spend 20 percent of their time working on new "why not" ideas for content products and services. Why not cloud computing services, why not Android, why not...well, you get the picture. In the meantime, Auletta notes, media companies were "blind," investing lightly in digital technologies early on. In an interview with Intel's Andy Grove, Grove noted that a company has to plant their flag on the moon and stay there, assuming that you'll get some benefits. He believes that media companies also erred by placing engineers were down in the belly of most media companies, not near the top of typical media organizations. Instead, they farmed out technologies to companies like IBM and Microsoft.
Do you sacrifice your existing business for a "may be" business? Often, Auletta said, media companies were unwilling to take the big risk on new opportunities. In the short run, he sees that Google is doing great things for people, lowering the cost of advertising and information access for the average person. In the long run, though, he notes that if news becomes a free or very cheap commodity, the question becomes how talent rises to the top through the recognition offered by major media organizations. Thinking about the great expense of a typical TV episode, usually around $6-8 million, user-generated content from outlets such as YouTube is not anywhere near that level. Even Google recognizes that they need more professionally-produced content, knowing in part that ads cannot be their only major source of revenues from content. This came to light fairly recently in Auletta's interviews with Google's executives, coming in part in light of the economic downturn. Auletta sees more of a push by Google to enable paid content, with metered approaches, "firewalls" and so on.
Even Google has to fight the commoditization battle, Auletta observes. A stat he mentions; the average reader on nytimes.com spends 30 minutes a month on the site, versus the average reader of the paper edition spending 30 minutes a day engaged with their content. The battle is necessary, but not easy. Auletta sees the Googles of the world and traditional media companies coming together to try to build ways that can "save" them. But in his interviews with Google's leaders they revealed that they knew that it was important for Google to allow traditional media outlets to be independent, a factor highlighted by recent issues with government involvement with content distribution in China.
When will the unique leaders of Google move on to other things? Auletta observes that Schmidt and Brin have sold off some stock lately, perhaps to enjoy life, but it does raise the question of what happens to Google in the long run. Thinking of the inefficiencies of search engines and the personal efficiencies of social media, Auletta wonders whether there may be a connection here. "They don't know how to manage emotional intelligence," he said, relaying a story about Brin asking why he wouldn't publish the book for free on the Web. Auletta responded, would you ask a teacher to work for nothing? Who would pay him to come out to speak to them? Who would edit it and market it? Brin changed the subject quickly. Auletta saw this as an instinctual attitude towards copyright. I am not sure that I agree with him on this point, I think that it's more of an instance of what happens when that "engineer in the boiler room" makes it to the C-suite. Technical people have different attitudes, and that's generally neither right or wrong, good or evil.
If, as Auletta notes, even people in Silicon Valley see the Internet as the most disruptive technology the world has ever seen, then you have to confront the speed of change. It took 70 years for electricity to reach half of the U.S. people; it took the Web 9 years to reach half of the people in the U.S., and only five years for Facebook. "It should scare the s**t out of you," says Auletta. From my own perspective as the author of Content Nation, I am not scared at all. I say this from the perspective of someone who used to work at Bell Laboratories in an era in which major corporations invested heavily in new technologies to feed their futures. Companies that invest in the future help economies; companies that milk the present steal from our futures. While the winners in today's publishing world may not benefit from everything that Google has done, the average person in a village or in a flat in a major city in a developing nation has far more to gain from Google's right-brain approach to publishing. Thinking back to comments on Galileo from Elsevier's Hansen at the opening of this conference, I can't think of a time when scroll publishers were wanting to burn printing press developers at the stake. Technology is a medium, not a social or economic threat in and of itself.
I think that Auletta is a great journalist, and he's done an excellent job of helping us to gain insights into Google's inner thinking. However, there is ultimately in his outlook the elitism that has lead to the publishing industry's very vulnerability to Google's strengths. In a Q&A I asked him about the concept he raised about having an engineer at the right hand of a media company's CEO as a desirable idea. But he couldn't quite accept the idea of it being okay for that engineer to be the head of that company. There is a "they" aspect to Auletta's outlook that is, ultimately, not shared by the 3-plus billion people using the Web and mobile services to consume and publish content via Google and other services. Should people be afraid when the world becomes a nation of publishers? Perhaps so, in the sense that the changes put in motion by Content Nation are definitely shifting bases of power globally. But if the world as a whole gains more power through more people being more efficient and effective publishers, then the ultimate shift in publishing's power base to a wide global base of empowered publishers, including professional publishers, then the world as a whole is going to benefit doubtlessly. The media houses of New York nearby this conference are not likely to resemble the empty factories of my New England childhood any time soon, but understanding what being "Googled" is all about will be necessary to prevent that from happening. Thanks, Ken, a great presentation. Labels: author, books, google, journalist, ken auletta, Siia information industry summit 2010, speaker
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posted by John Blossom at 8:34 AM -
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SIIA Information Industry Summit 2010: Google's View on Ad Technologies In The Content Mix
When Google acquired DoubleClick, one of the assets that came over was Ari Paparo, who now serves as a Product Management Director focused on ad services. Ari was introduced and interviewed by David Sidman, Founder & Chairman of Linkstorm. Ari noted that 100 percent of ad agency holding companies are developing demand-side platforms, with 72 percent of Ad Exchange volume leveraging retargeting and 24 percent now regularly using behavioral targeting. Ari also noted that today's ad model is like a mutual fund, but that we're moving towards a "day trading" like model for ad buys, with more precise tactical acquisitions.l Research from Google is indicating that digital media is 50 percent less efficient versus other media in terms of overhead dollar spent, with 28 percent of video buyers noting that workflow efficiency a key issue holding back online video ad spends and 43 percent of U.S. marketing execs agreeing that brand measurement is holding back the growth of online marketing. So although the eyes are all turning to online content, the ad industry is still in its infancy in understanding how to compel audiences in online environments efficiently, even though online portals are getting to be more efficient in tracing an audience's footpaths.
The question becomes, though, when is an ad slot something more than a pork belly-like commodity? The premium value comes in when you can show that you can do something special in online environments. Sometimes that's "wow factor" via videos and online animated graphics, but Ari notes that in general the high-end creative approach works best when it's intense and impactful. Ari provided an example of a Harley Davidson campaign keyed to Veterans Day that enabled people to send tributes to troops overseas - combining altruism with sex appeal as a path to branding via a different approach. He notes that video is expected to be 15 percent of online spend in the next few years, but the efficiency factor is not encouraging. Getting overnight delivery of creative material and other basic logistics need to be overcome to make video a cost-effective choice, but in the meantime it's good groundwork that's needed to build expertise.
Data enrichment is key for effective ads also, such as data on specific real estate listings instead of just a generic ad for a realtor. Packaging for categories of users instead of categories of content is key also, enabling advertisers to target effectively to people who may be looking at more cost-effective ad inventory available in sections such a religion-oriented portion of a newspaper site. This can enable an ad sales force to raise their inventory up from "remnant" status to inventory that can be packaged more effectively for specific marketing targets.
David keyed off his questioning with a probe on paywalls; is paid content or ad-supported content going to pay the bills? Ari sees no one answer, but he sees it vitally important to segment effectively before you make decisions on what gets thrown behind a paywall. David notes that the ad side has the granular data, which can help publishers to make these kinds of decisions. However, Ari notes that publishers have lots of data that shows how site visitors move through a site. "There are gray areas," he notes, such as who is allowed to use cookie-derived data. Or, when someone buys something, would that site be allowed to advertise sporting goods based on what they have learned from inbound data? He recommends that publishers monitor their data and metadata rights carefully to control these kinds of opportunities carefully. The big mistake is to divide up inventories and missing the opportunity for in-depth understanding and analysis of data related to users. Publishers are now starting to monetize their on-site data off-site, renting lists to marketing and online services - an old business made new.
David and the audience probed on a few fronts in his questions for Ari: - The benefits of content management and categorization tools to improve ad revenues, but Ari notes that much of the potential for these types of technologies has been realized already.
- On premium ad units, the cost-benefits of rich media are focused mostly now on super-premium brand advertisers, who do get some value as they connect to consumers. But down the value chain to typical retailers, Ari notes that it's not clear that rich media makes the cash registers ring.
- On semantic processing in ad placement, Ari was not forthcoming in detail, but he noted that some smaller vendors are working with focusing terminology. He hasn't seen that semantic technologies have brought that much to the table yet.
- On the ComScore panel/cookie hybrid measurement model, in which publishers are being charged for being ranked, he thinks that the panel approach is useful
- Agencies are having to step up their technology commitments in a big way, they are trying to adapt rapidly, he things that they are adaptable and will be around in the excxhange-oriented future of ads
- Mobile markets: advertisers are frustrated but very excited about mobile, formats and measurement still in its early days
Ari gave a great presentation, but the larger question does seem to be what marketers need to do in general to extract the most efficiency out of online advertising. Certainly improved data, audience analysis and measurement and better ad production techniques can be important advances. However, to some degree marketing itself is changing in the face of a Web that finds people spending a huge amount of time online in social media services that encourage one-to-one exchanges. Managing millions of individual personal selling relationships online is a far cry from managing CPMs. So although there is more efficiency coming in ad networks, the broader question of how companies like Google can help companies to measure success with online marketing is still a work in its early progress. Labels: ad networks, adsense, advertising, adwords, agencies, auctions, creative, google, media, online, sales, web
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posted by John Blossom at 7:50 AM -
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| Thursday, January 31, 2008 |
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SIIA Information Insustry Summit 2008 - Fair Use or Foul? William Patry, Sr. Copyright Counsel, Google Inc.
We may be asking too much for fair use. Any legal doctrine needs to be coherent to be practical. Once we say it's x then we know that it's not y. Fair use is incapable of definition in some ways. If Google scans a million books under copyright we really don't know what follows. If a judge says something is fair use each case is ad hoc in general. Once fair use or any other doctrine is stretched to fit many new issues it usefulness gets stretched as a doctrine. The issue is really far broader than fair use, one doesn't discuss it dispassionately. Distressing to see an inability to discuss these things constructively. Given that state of affairs, why? Epistomology of copyright, how did one come to believe in your view, what did you bring to it initially? Moast people assume what we assume that copyright is about is what others think. But if people come out in different places, what then? One bill in Congress is a "pro-copyright" bill. We can agree that copyright is a good thing in someplaces, not in others. You wouldn't say you're pro-medicine or anti-medicine. How does one become pro-copyright or anti-copyright? People see videos on YouTube and it's my property, that's mine, well, that's one way of looking at this. If you see copyright as a mark of property you're in one camp, but you could look at it as a regulation enacted by Congress. The word "property" has certain connotations. Usually when we say copyright is property we say that it's intangible property. So what makes intangible property versus tangible property? What does it mean that I own property? Generally ownership means that one has dominion over things and to exclude people from doing stuff with your things. You can just say no, it's your property, it's your right. All that matters is that it's yours, end of discussion. Valente: If you can't protect what you own, you don't own anything. Well, do you own it, and if so, what do you own. Unlike Valente, not being able to stop each and every use doesn't mean that you don't own it. 1898, writer Augstine Berell, Western culture venerates property. Rights were supposed to be outside law, natural rights, without which society would not be possible. He who interferes with it is a thief or a tresspasser. To describe someone as a thief or tresspasser you need an owner. Robinson Crusoe, cannibals in a cave, do the cannibals really care if Crusoe care about his property, no, they see him as food. To say that copyright it property over things, is problematic. What I assert is that it's a system for ordering social relationships. If Rowling has copyright over Potter it means company A can make a book, company B make a movie, and so on. It means that we can say who can do what, it's not a right over the thing itself. It's a social judgment. Courts choose between conflicting interests. How do you order these social relationships and why does it matter? If you think that copyright is a property right, than any use is offensive and any one who does it is a heathen. It's not healthy or accurate. If instead you see copyright as a social system set up for really good reasons, you start thinking of what the goal is of copyright - namely furthering learning. A social system designed to encourage learning, if it is, then it's a good thing. You will stop people from interfering with people learning things. Not productive to say that people who use copyrighted works without permission are bad, just not true. If copyright is to help people learn, how to we implement this? Learning requires a generosity of spirit, you can't have it both ways, you can't say you want innovation but not for your business model. Has to work that way for everybody. However the copyright system works it has to encorage innovation, don't want tenth goose to cut off all other golden eggs. Question: A cursory reading of copyright law asserts temporary rights. Intent was built at a time when the commons were a common concept. How do you see the law evolving when the mass no longer attends to the intent of the law. Patry: The constitution is a living thing, has to be adopted to current needs. Any law should be adapted to where people are. I don't think that most people abhor laws that don't really apply. There's an awful lot in copyright law to abhor, the legal system has enabled rights extraordinary, many people have evolved to see copyright as oppressive, I believe in copyright and found that problematic. Original term of copyright was 14 years, with one renewal possible -28 maximum. Now since 1998 everything can be copyrighted up to 70 years (Disney). There's no way in the world that we needed that extra twenty years. No living author says life plus seventy or nothing. It was for old works. Every single use has to be with permission, like a male dog walking down the street, you think everything was yours. Was no performance rights until 1909. The way that people are using stuff is in a collective way, a fanstasic thing, could not have come about if one central person said we need this and this and this. A long way to say that we have evolved in unproductive ways. Question: Has to be that way, but how do we protect and encorage the creators? Patry: In DC, pro-copright bill, everyone believed that anyone harmed by infringement should get all they deserve. Existing law is extremely favorable to copyright law. I do worry about people not respecting copyright law because it's too strong, that's a complete rationalization. As a practical matter would like to see change in public perception that people respect it. Follow-up: Contradictory? Patry: Speaking of copyright as a property right isn't productive, saying everything else is theft is bad for them, they need certain rights. Fair use is given as unpaid use, they shouldn't have to stop all uses. trick is to find the balance. Quick Take: A well-constructed argument overall, if with some potential gaps, the question is how the ability of publishers to help people learn via enabling valuable to reach people who need it has to be addressed more specifically. To some degree it's mostly a matter of publishers recognizing that protecting the creation of copies is not the real issue, it's the rights associated with that copy that are at issue. In this sense we really need to think of copyright as context rights and to accept that online technologies need to evolve for authors and publishers to express their desires more effectively. We're going to see strong innovation on these lines over the next few years, I expect copyright issues to diminish and publishers who can adapt their models to making the enforcement of context rights the priority more successful Labels: fair use copyright, google, SIIA Information Industry Summit 2008
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posted by John Blossom at 7:53 AM -
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