In order to provide her clients with an exclusive service, Stefanie decided to provide an online appointment booking service. At a beauty trade fair, she discovered SHORE and was immediately won over. With SHORE, she can compile a client database (SHORE CRM), provide an online appointment booking service (SHORE Online Booking System) and present herself to her clients with a brand new, professional website (SHORE Web).
With this package, Stefanie quickly saw her workday become more manageable. Finally, all her freelancers were able to manage their own appointments. Via the SHORE Merchant App, Stefanie’s assistants have access to the online booking system. Thanks to this and the online appointment booking service for her clients, Stefanie now saves a lot of time and experiences much fewer telephone interruptions during treatments.
“SHORE makes it easier for me to contact my clients. Via the online booking system I gain more new clients; people who would have felt uncomfortable calling and others who decide on a spontaneous appointment.”
Stefanie is now available 24 hours a day, even on weekends and when the shop is closed. She uses the client database to quickly and easily categorize her customers via the customer management software. She can also add notes on each client and look back on past appointments and treatments via the online booking system.
“For me, SHORE makes it possible to work without making mistakes. Thanks to the appointment confirmations, errors in booking allocations are minimized.”
For Stefanie, it’s also important that her clients actually show up at the agreed time. The reminder function from SHORE is helpful here. Thanks to the text message reminder service, her cancelation rate has fallen significantly. SHORE also created Stefanie’s website. “I’m so pleased that SHORE dealt with everything. The first draft was perfect.”
In addition to her exclusive treatments, Stefanie can now also offer her clients another exclusive service in the form of SHORE that makes them feel they’re in good hands.
| Appointments can be administered via the SHORE Merchant App
| New clients are obtained via the online booking system
| Professional website
| Newsletter and reminder text messages