With SHORE, Michael’s working routine has improved in many ways. Customers now make their inquires via the SHORE Online Booking System and Michael can react to them directly. Via the chat function, he can easily contact potential customers in the event of an error or if there’s anything to be clarified. This means he can place the customer in the right group right from the beginning.
Michael was delighted to hear about the SHORE newsletter function.
“The customers were placed in the right group straight away and now all I have to do is select a group and send the corresponding newsletter.”
With the Shore Customer Management Software, Michael is able to target the right customers and thus saves a lot of time on preparation work.
His customers are most impressed with the feedback function and they’re delighted that they get such a quick response. “Particularly in this day and age with all its technical possibilities, it’s important to react and reply quickly.”
Recently, Michael has been using the text message marketing system. “Many customers don’t open their emails or only skim through them. I know; I do it myself.” When the newsletter is sent via text message, customers can call him directly and he doesn’t get lost in a flood of other emails. Michael is excited to see how customers will react to these new developments.
Bruce Lee once said that the most valuable thing in life is time. Living means using your time wisely and with SHORE, Michael has discovered an easy way to simplify his daily routine and has more time for his own kung fu training.
| Chat function for appointment inquiries
| Customer feedback function
| Text message marketing in addition to emails
| Creation of customer groups