In his previous company, Haluk had introduced the SHORE CRM software and benefited from its advantages. So he set about implementing the same system at ICE AESTHETIC. ICE AESTHETIC now benefits from the client database: SHORE Customer Management, the digital appointment calendar: SHORE Online Booking System and the partner network: SHORE Partner Directories.
Thanks to the client database, all client master data can now finally be collected and viewed clearly in a standardized form. The data isn’t just accessible in the branches, but can also be referred to via the SHORE Merchant App when staff are out and
about. Via the app, staff can immediately call or message the client.
Furthermore, appointments can be administered and edited on the go via the SHORE Business App.
“With the app, all members of staff can view their appointment schedule in the morning and plan their day in advance.”
Thanks to the shift-working schedule, appointments can be entered directly in the time slots allocated by members of staff. This saves time that would
previously have been taken up with discussions and looking for free appointments.
Haluk’s work in the Controlling Department is greatly simplified thanks to SHORE statistics. SHORE can provide him with pertinent data about the appointment booking rate, treatments booked, the number of after-care and goodwill appointments booked and the various services per client.
“What’s particularly positive it that SHORE is constantly developing. I’ve noticed that the product is always being improved and includes more functions that can help and support us promote our business.”
By implementing SHORE at ICE AESTHETIC, Haluk hasn’t just leveled out the work of the Controlling Department in all branches; he has also helped the company to transfer its high quality requirements onto customer services and the corporate structure.
| Appointments can be administered via the SHORE
| Clients can be categorized in SHORE CRM
| Constant new product features from SHORE
| Personalized appointment confirmations