Anna collaborates with a dermatology practice two days a week, which means that her studio is only open three days a week. This also means that it’s very difficult, if not impossible, to contact her on the days she’s not in the studio.
A little box of business cards can be found at the entrance to her practice so that any potential clients will have access to her contact details. They then used to leave a message on Anna’s voicemail, which meant that every evening she was very busy listening to messages and calling people back. But it wasn’t just this extra work that bothered Anna. She was unhappy that the clients didn’t feel well supported due to the manner in which their inquiries were answered.
Since Anna is out and about a lot, she was initially looking for an online calendar through which her clients could book appointments with her 24/7, and which she could access at any time.
"There’s so much choice in this regard that it was really difficult to find the perfect product.“
After carrying out extensive online research, Anna came across SHORE. After contacting the company, she was immediately able to access an online demo via her PC and her phone, which clearly demonstrated the advantages of the product.
| Limited opening hours
| Lots of voicemails to answer
| Inconvenient appointment booking
| Confusing range of software solutions