Matthias is a member of the Chamber of Trade and regularly takes part in their events, where he can meet with colleagues from the industry and exchange ideas. At one of these events, he found out about four different software solutions.
He chose SHORE, as not only did he receive friendly, personalized advice on site, he was also impressed with the performance of the software. Key points for Matthias included its user-friendliness and the freedom there is in its application.
“I can design the calendar according to my personal requirements. That’s not possible with other providers and their calendars are very unclear and not customizable.”
The hairdresser now has access to his appointment calendar even when he’s at home – he can keep track of everything and is notified as soon as a new appointment is booked. Since the introduction of SHORE, he can now relax more after work.
For a few months now, Matthias has been using the SHORE Online Booking System, the text message reminder service and the SHORE Merchant App. His customers appreciate the online appointment booking system both when they book an appointment themselves and when they are in the salon. “I do not have to interrupt my work anymore and can concentrate fully on the customer. It’s definitely a win-win situation.”
Matthias and his staff can now react better to walk-in customers as those who booked an appointment are automatically reminded via text message and can easily cancel online if they have to. That means they have reduced both their no-show rate and their sales losses.
With the help of SHORE, Matthias has managed to further increase customer satisfaction as now he and his team can properly dedicate themselves to their clients.
Matthias has already recommend SHORE’s software solution to colleagues at Chamber of Trade events. By 2017, he himself intends to get a website from SHORE (SHORE Personal Website) as well as a personalized app (SHORE Merchant App) designed for his business.
| Online appointment booking function
| Text message reminder service
| Customized calendar
| User-friendly operation