As the hair studio became better known and the client base grew, the number of appointment inquiries increased. In order to be able to manage these more efficiently, Roberto and Daiana decided to purchase a software solution. “Initially I looked into browser-based software such as Net Agenda. However, I found it too awkward to use.” When they stumbled upon SHORE, they were most impressed by the online appointment booking service: SHORE Online Booking System and the text message reminder function.
“Private inquiries now go through the online booking system. I don’t have to go into the shop anymore; instead, I can tell potential clients to book an appointment online. This means we can enjoy our evenings and do not have to be on call 24 hours a day.”
Roberto also thinks that the online appointment booking function is certainly an improvement for his clients. “Many of our clients work all day and they don’t want to use their break booking an appointment on the phone as you often get put on hold. Via the online function, they can book an appointment quickly and easily on the computer or their phone.” Roberto and his staff can even view the daily schedule at home and thus plan enough time to get the studio ready.
He was positively surprised by the statistics function. This gives both owners an overview of the services each client books and how often they book them.
Next, Roberto and Daiana want to have their own app designed for them through the SHORE Merchant App, to make the booking process even easier. Thanks to SHORE, the two owners are one step closer to fulfilling their dream of their own beauty oasis featuring an exclusive range of head-to-toe offers and watching it grow.
| Online appointment booking function
| Text message reminder service
| Simple daily planning thanks to the calendar view
| User-friendly customer support