Initially, it was difficult for Stephanie to find success with her company, as she first had to establish herself. However, the more appointments she got, the clearer it became that she had to change something to make her working structure more efficient. That’s why she decided to use SHORE in her company.
With SHORE Customer Management, Stephanie has access to a digital appointment calendar that she can use in her practice as well as via the SHORE Business App when she’s out and about. She also has access to a client database and exclusive partner networks through SHORE Partner Directories. Stephanie’s favorite SHORE function is the Business App as it means she no longer has to take her enormous appointment diary with her wherever she goes; instead she can manage all her appointments via the app.
Thanks to SHORE Online Booking, Stephanie can now acquire clients from the internet. Via the online booking function on her website and her Facebook page, her clients can make appointments with her outside her opening hours.
“Even if I have to manually enter or reschedule appointments, I can do it quickly and easily via SHORE in just a few clicks.”
Stephanie’s cancellation rate has also been significantly reduced thanks to SHORE. By sending them a text message the day before their appointment, the SMS reminder service ensures that clients don’t forget their appointments. The clients particularly appreciate it that Stephanie can send these reminders and her newsletters with her personal signature. “My clients call me the tooth fairy, so I chose that name to sign off the text messages.” With these extras, Stephanie can develop personal contact with her clients and thus increase their satisfaction with her service.
“I was even able to wish my clients a Happy New Year and it was very well received. My phone went into overdrive as everyone reciprocated!”
| Online appointment booking via the website and
| Personal signature
| Portable appointment planner with the SHORE
| Newsletter and reminder text messages