Using an Online Booking System is a key tool for success as it increases both customer and employee satisfaction with the opportunity to access all the important information from Anywhere, at Anytime. Focus on speeding up the every day proccesses of running your business through the online booking system.
When switching to using the online booking system, you need to let your customers know that this is the only way you will be accepting bookings in the future. With pressing this change, it will give them the motivation to go online and book an appointment for a time which suits them best.
This tackles the problem which people have concerning not having enough time in the day to go about phoning you for an appointment. Simply they can make a booking via the online booking system outside of your opening hours of business. Thus attracting customers, which you didn’t know you could have.
When you open all the access routes for customers to find your business and furthermore make an appointment you will certainly increase your potential. Therefore, introducing the Call-to-actions to your social networks, personal website and merchant app you are giving new prospects the opportunity to use your service.
Especially for small businesses having your own social media accounts and website is an essential to increase the interest of your future customers. Combined with the online booking system you can witness firsthand the benefits of integrating all platforms.
Allow your customers to have a clear understanding of the service you provide, by providing them with a detailed overview regarding information such as: Duration of Appointments, Preparations, Pricing and any other factors they may need to know about before making an online booking.
Not only this, but customers are able to book and change appointments freely using the online booking system. Whilst doing this, the calendar is automatically adjusted without, you, the business owner having to change anything manually.
By using the automated reminders function you will instantly reduce the number of no-shows and cancellations. When a customer uses the online booking system they are automatically fed the information they need to know regarding their booking. Meaning, that after the booking is made an SMS reminder is automatically sent to the customer. This is a feature that pays for itself in just 3 booked appointments.
Furthermore, another addition to this is your special offers and incentives. Keep your customers informed. For example: coupon codes which they need to present upon arrival. These personal touches will increase loyalty, satisfaction and trust.
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