Customer management

Customer Management Software

Strengthen Your Customer Relationships

All customer information automatically captured, clearly organized, and always at your fingertips. From the first booking to complete history – everything in one place.

Shore is rated 4.5 stars out of 5 on Trustpilot
Shore earned an excellent rating in its last test by Trusted
Shore is Made in Germany
Germany is an official Stripe partner

Complete Customer History

Every appointment, every note, every image – everything stays saved as long as you want. Build genuine customer relationships effortlessly.

Shore can automatically send birthday wishes and actively obtain newsletter consent. Personal yet automated.

Customer duplicates are an annoying reality. But Shore automatically cleans up for you with built-in duplicate protection during booking.

Create customer groups like regulars, new customers, or VIPs – perfect for targeted newsletters or campaigns. You reach exactly the groups you want.

All customer data is stored GDPR-compliant in our cloud. No local hard drive that could break. Your data is safe and you can access it from anywhere.

We're happy to import your customer data for you at the start. And should you ever want to leave Shore, you can export everything with one click. No unfair vendor lock-in – it's your data.

Your Customer Database Grows Automatically

With every booking, Shore automatically enters all the data. Need more? Simply add custom fields – for allergies, preferences, or whatever matters for your business.

Turn Every Customer into a Regular

Right before the appointment, you click on the customer profile and see everything that matters: What was done last time? What are the customer's preferences? Any important notes? Your customers notice the difference and love coming back.

Talk to real people, not bots

Özgürcan Tosun

Shore Advisor
Every Shore customer is unique. That makes our conversations always exciting. I'm looking forward to hearing your story.

You want to get to know Shore? Schedule a free consultation.

Why Shore is the best choice for your business!

Feature

Shore

Other Providers

Made in Germany✔️ German engineering, trusted by thousands✖️ Often no clear data location
Industry Focus✔️ 10+ years expertise for hair salons & beauty✖️ Generic booking software
Support Language✔️ English, with occasional German precision✖️ Often offshore support centers
Legal Compliance✔️ GDPR compliant, European data protection standards✖️ Unclear compliance
Commission Model✔️ No commission on your bookings✖️ Up to 35% per new customer
Hidden Fees✔️ No hidden costs✖️ No hidden costs**
Google Visibility✔️ Booking page directly findable on Google✖️ Hidden in marketplace system
Review Management✔️ Customer feedback tools & Google review boost✖️ No active review management
Instagram/Facebook Booking✔️ Direct booking from social media✖️ Cumbersome booking outside the apps
Claims to be "Market Leader"✔️ Definitely✔️ In any case
Brand Name with Risk of Confusion✔️ Looking at you, Reality Shore! ✖️ No relatives in trash TV
   

FAQ

Özgürcan from shore.com

No. With our product tour, you'll have your Shore account set up in just a few steps. If you need help or have questions, we're happy to assist. Once set up, Shore will integrate seamlessly into your daily workflow and you'll notice how much simpler your appointment and customer management becomes.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+49 8941207107 or inbound@shore.com
Özgürcan from shore.com

It depends on your current software. Generally though, you can export all important data (like your customer database) from any software. This list can then be easily uploaded to Shore. We'll help you with a smooth transition.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+49 8941207107 or inbound@shore.com
Veronica from shore.com

Usually you can export all customer data from your existing software as an Excel file (or maybe you're already managing your customers with Excel generally). This file can be easily uploaded to Shore. Our experts will support you with this.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+49 8941207107 or inbound@shore.com
Özgürcan from shore.com

Yes. Permission management is a particularly important Shore feature. You can precisely define what each employee can see and edit.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+49 8941207107 or inbound@shore.com
Vladislav from shore.com

Yes. You can assign specific attributes to customers and create customer groups. Through the newsletter tool, you can then send targeted newsletters to specific groups. To be allowed to send newsletters to certain groups at all, you can send a request for newsletter registration through customer profiles. Confirmation for receiving newsletters and review requests is automatically displayed or modified in the customer profile.

Could I help you?
I'm glad I could help you.
Sorry, you can reach us at:
+49 8941207107 or inbound@shore.com

10,000 businesses already trust Shore

Maria Marsic, Heilpraktik und Ästhetik München

For me, Shore is a huge relief. Otherwise, I'd probably have to hire someone to handle these things. Shore saves me an incredible amount of time.

Boris Gabrovec, Fancy Faces

Shore software saves us so much money and resources! This way we can focus fully on our customers and other business tasks.

Alex, New Hair

NEW HAIR is individual, authentic, and professional. We looked at many other providers, but with Shore we felt like we shared the same values.

Joram, Myssage

I think the booking tool is really well made. The best part is how easy it is to set up a new service. It's so simple! You don't have to link 300 different things.