Many small businesses know the problem: you send emails, but customers can't reply because everything runs through a no-reply address. Questions go nowhere, changes get lost, important information never reaches you. That ends now.
Table of contents
New at Shore: Your Customers Can Reply to Your Emails
Many small businesses know the problem: you send emails, but customers can't reply because everything runs through a no-reply address. Questions go nowhere, changes get lost, important information never reaches you. That ends now.
Table of Contents
- What's New?
- Why This Matters for Your Business
- How to Activate the New Feature
- A Step Toward Better Communication
What's New?
Previously, all system emails went through a no-reply@shore address. Customers could reply, but the messages went into the void.
Now you can add your own email address. All customer replies land directly with you – whether about:
- Booking confirmations
- Appointment reminders
- Appointment changes
- Cancellations
- Marketing emails
A system that was one-way before now becomes real dialogue.
Why This Matters for Your Business
No More Lost Messages
When a customer has questions about their appointment, wants to change the time, is unsure, or wants to give feedback – everything lands directly in your inbox. This saves you time, makes you more professional, and builds trust. Because customers appreciate when a business is reachable.
More Connection and Less Effort
Many of your customers prefer to communicate via email. Being able to simply reply feels more natural than forms or additional message channels. And you keep everything in one place.
How to Activate the New Feature
- Open the customer notification settings in Shore.
- Add your desired sender address for customer replies.
- Save – done.
From this moment on, all future system emails will use this address. The feature is available for the Booking & Marketing package and the All-In-One package.
A Step Toward Better Communication
We develop Shore the way our community needs it. Many of you have written to us about how important real reachability is – and that's exactly what we're implementing now.
A small update, but a big step: You'll finally see what your customers really want to tell you.
WhatsApp
